Direct Mail Production Specialist & Campaign Coordinator

Century-Direct-Solutions; Village of Islandia (NY); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

401K

Job summary

Triangle Services in Islandia, NY is seeking a Customer Service Representative with 3+ years of experience in direct mail and print production to manage multiple accounts from planning to execution, coordinating with clients and marketing partners to meet quality, schedule, and budget targets. In-person work with competitive benefits is offered, including health, dental, vision, paid time off, and 401K.

Strong organizational skills, attention to detail, and MS Office proficiency are essential

Qualifications

• Must have CSR experience in the direct mail/print production industry.
• Ability to communicate and work effectively with Client's and Marketing partners and proactively present production solutions.
• Solid planning and organizational skills. Must develop campaign schedules, monitor them throughout the production cycle and communicate changes/issues in a timely manner.
• Direct experience managing letter shop/mailing service process, including data processing, personalization, quality control checks, inventory management and postal reconciliation.
• Ability to review new package specifications with client's creative teams at every phase in the process and provide paper, format, manufacturing and postage recommendations for cost efficiencies.
• Proficient in MS Office programs.
• Detail oriented, organized with strong math and problem-solving skills.
• College degree is a plus but not required.

Responsibilities

• Complete hands-on responsibility for account service and production management for multiple direct mail accounts.
• Plan, schedule and coordinate campaigns across digital, bindery/finishing, data processing and postal services.
• Communicate with clients and marketing partners to ensure quality, on-time delivery and budget adherence.
• Oversee letter shop/mailing service processes, including data processing, personalization and postal reconciliation.
• Review and discuss package specs with client teams to optimize materials and costs.

Skills

Customer service

Direct mail/print

Client communication

MS Office

Tools

MS Office

Job description

Triangle Services in Islandia, NY is seeking a Customer Service Representative with 3+ years of experience in direct mail and print production to manage multiple accounts from planning to execution, coordinating with clients and marketing partners to meet quality, schedule, and budget targets. In-person work with competitive benefits is offered, including health, dental, vision, paid time off, and 401K.

Strong organizational skills, attention to detail, and MS Office proficiency are essential