Client Services Representative

Century-Direct-Solutions; Village of Islandia (NY); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

401K

Job summary

Triangle Services in Islandia, NY is seeking a Customer Service Representative with 3+ years of experience in direct mail and print production to manage multiple accounts from planning to execution, coordinating with clients and marketing partners to meet quality, schedule, and budget targets. In-person work with competitive benefits is offered, including health, dental, vision, paid time off, and 401K.

Strong organizational skills, attention to detail, and MS Office proficiency are essential

Qualifications

• Must have CSR experience in the direct mail/print production industry.
• Ability to communicate and work effectively with Client's and Marketing partners and proactively present production solutions.
• Solid planning and organizational skills. Must develop campaign schedules, monitor them throughout the production cycle and communicate changes/issues in a timely manner.
• Direct experience managing letter shop/mailing service process, including data processing, personalization, quality control checks, inventory management and postal reconciliation.
• Ability to review new package specifications with client's creative teams at every phase in the process and provide paper, format, manufacturing and postage recommendations for cost efficiencies.
• Proficient in MS Office programs.
• Detail oriented, organized with strong math and problem-solving skills.
• College degree is a plus but not required.

Responsibilities

• Complete hands-on responsibility for account service and production management for multiple direct mail accounts.
• Plan, schedule and coordinate campaigns across digital, bindery/finishing, data processing and postal services.
• Communicate with clients and marketing partners to ensure quality, on-time delivery and budget adherence.
• Oversee letter shop/mailing service processes, including data processing, personalization and postal reconciliation.
• Review and discuss package specs with client teams to optimize materials and costs.

Skills

Customer service

Direct mail/print

Client communication

MS Office

Tools

MS Office

Job description

Description

About Triangle Services:

Triangle Services is a family owned and operated business that provides printing, facilities and aviation management services for Fortune 500 companies and local businesses. Our winning team has a service record spanning over sixty years of excellence & success. Triangle Services has some of the industry's most dedicated service professionals across North America. We fuel working class communities with a sense of pride, security, and professionalism. Our average employee tenure rate is well over the industry average. Every day, hundreds of our clients depend on our team nationwide. Our customers count on us to be exceptional for them, and that's why we put so much effort into training and growing our people. We take care of our own. They take care of our clients in return.

Values:

Live by and lead through our cultural values of Safety, Integrity, Innovation, Communication and Care

Triangle Services Division, Century Direct Solutions, located in Islandia, NY, is a printer/mailer specializing in data management, data processing and personalized printing.

We have an exceptional opportunity for a:

Customer Service Representative

Seeking individuals with 3+ years' experience in direct mail/print production customer service. Complete hands-on responsibility for account service and production management for multiple direct mail accounts, consisting of end-to-end campaign planning and execution in the following areas, digital, bindery/finishing, data processing, personalization, lettershop services and postal regulations. Must be able to recognize and balance client needs for quality, schedule/on time delivery and budget.

Requirements

Qualifications /Responsibilities include:

• Must have CSR experience in the direct mail/print production industry.
• Ability to communicate and work effectively with Client's and Marketing partners and proactively present production solutions.
• Solid planning and organizational skills. Must develop campaign schedules, monitor them throughout the production cycle and communicate changes/issues in a timely manner.
• Direct experience managing letter shop/mailing service process, including data processing, personalization, quality control checks, inventory management and postal reconciliation.
• Ability to review new package specifications with client's creative teams at every phase in the process and provide paper, format, manufacturing and postage recommendations for cost efficiencies.
• Proficient in MS Office programs.
• Detail oriented, organized with strong math and problem-solving skills.
• College degree is a plus but not required.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• 401K

Shift:

• Day shift

Work Location: In person

Equal Opportunity Employer

The Company is an equal opportunity employer, where employment is based upon personal capabilities and qualifications, in compliance with all applicable federal, state, and local fair employment practices laws. The Company strictly prohibits and does not tolerate discrimination against employees, applicants, interns, or any other covered persons because of age, race, creed, color, religion, sex, including pregnancy, gender, actual or perceived gender identity or expression, transgender status, actual or perceived sexual orientation, national origin, alienage or citizenship status, marital status, familial status, caregiver status, military status, including past, current, or prospective service in the uniformed services, genetic information, status as a victim of domestic violence status, actual or perceived physical or mental disability or any other protected characteristic as established by applicable law.