Direct-Booking Vacation Rentals Specialist

HOA Talent; Florida; On-site; USD 40,000 - 45,000; Full time

Job summary

StaySouth Vacation Homes in Hollywood, FL is seeking a Reservations Specialist to own the guest journey from first inquiry to confirmed reservation. You will quote rates, handle objections, and drive direct bookings for vacation rentals.

This on-site role requires hospitality sales experience, CRM familiarity, and the ability to manage high inquiry volume while maintaining accuracy; weekend, holiday, and evening coverage are expected.

Qualifications

• 2+ years in reservations, hospitality sales, vacation rentals, travel sales, or a comparable inbound sales role
• Proven track record converting inquiries into bookings or sales
• Experience with a reservation system, property management system, or CRM
• Comfort quoting rates and explaining fees, payment schedules, and cancellation policies
• Ability to manage high inquiry volume with strong accuracy; availability for scheduled weekend, holiday, and evening coverage

Responsibilities

• Respond quickly to inbound inquiries by phone, text, email, website, and OTA channels (Airbnb, Vrbo, Booking.com)
• Qualify guest needs, recommend the right property or alternative, prepare accurate quotes, and follow up until the reservation closes
• Grow direct bookings through staysouth.co, repeat guests, referrals, and corporate, group, extended-stay, and travel-agent inquiries
• Create and maintain accurate reservations in Guesty, including dates, occupancy, rates, fees, taxes, deposits, and booking source
• Collect guest payments through GuestyPay, follow up on failed or overdue balances, and coordinate discrepancies with Accounting
• Process date changes, extensions, and cancellations per policy, and work to retain bookings when guests want to cancel
• Follow guest verification and screening procedures and elevate suspicious or noncompliant reservations
• Coordinate special requests and reservation changes with Guest Experience and Operations (Breezeway)

Skills

Reservations experience

Inbound sales

Hospitality sales

CRM familiarity

Quote rates & policies

Tools

Guesty

PMS

CRM

Job description

StaySouth Vacation Homes in Hollywood, FL is seeking a Reservations Specialist to own the guest journey from first inquiry to confirmed reservation. You will quote rates, handle objections, and drive direct bookings for vacation rentals.

This on-site role requires hospitality sales experience, CRM familiarity, and the ability to manage high inquiry volume while maintaining accuracy; weekend, holiday, and evening coverage are expected.