Vacation Rental Concierge & Guest Services Pro

Better Talent; Fort Myers Beach (FL); Vor Ort; USD 28.000 - 30.000; Vollzeit

Benefits dieser Stelle

Paid time off

Bonus opportunities

Competitive wages

Zusammenfassung

Coastal Vacation Properties in Fort Myers Beach is seeking an energetic Vacation Specialist to join our Guest Services team. You will be the primary contact for guests and property owners throughout the reservation lifecycle, ensuring accuracy, prompt communication, and smooth arrival readiness.

The role collaborates with Housekeeping, Quality Control, and Operations to resolve issues and maintain high service standards.

Qualifikationen

• 1–2 years of experience in the vacation rental or hospitality industry.
• Experience with Streamline VRS or similar software preferred.
• Tech-savvy, with the ability to quickly learn new software and systems (Streamline, Asana, Microsoft Teams, OTA platforms).
• Creative problem-solving skills and the ability to think quickly and effectively on your feet.
• Strong attention to detail and follow-through across multiple channels and priorities.

Aufgaben

• Maintain complete and accurate reservation records in Streamline, including guest details, payments, documentation, check-in instructions, and auto-responders.
• Process new bookings, modifications, and cancellations according to company rental and cancellation policies.
• Ensure all required reservation documentation is completed, including signed rental agreements, security deposits or damage waivers, and guest verification.
• Manage guest add-ons such as early check-ins, late check-outs, extended stays, and pet fees, coordinating with Housekeeping and Operations.
• Enter owner stays and blocks accurately and communicate them to the appropriate departments.
• Answer incoming phone calls and emails from guests and property owners professionally and promptly.
• Return voicemails at the start of each shift and throughout the day.
• Respond to inquiries across all booking channels within required response time.
• Assist guests with booking questions, property recommendations, and special requests to convert inquiries into reservations.
• Monitor and manage guest reviews across platforms and share with owners.
• Create Work Orders for guest-reported issues and update guests until resolved.

Kenntnisse

Vacation rental experience

Tech-savvy

Multitasking

Attention to detail

Team player

Customer service

Tools

Streamline VRS

Asana

Microsoft Teams

OTA platforms

Jobbeschreibung

Coastal Vacation Properties in Fort Myers Beach is seeking an energetic Vacation Specialist to join our Guest Services team. You will be the primary contact for guests and property owners throughout the reservation lifecycle, ensuring accuracy, prompt communication, and smooth arrival readiness.

The role collaborates with Housekeeping, Quality Control, and Operations to resolve issues and maintain high service standards.