Direct-Bookings Reservations Pro – Vacation Rentals

HOA Talent; West Hollywood (FL); In loco; USD 40.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

Commission on bookings

On-site in Hollywood, FL

Descrizione del lavoro

StaySouth Vacation Homes in Hollywood, FL is seeking a Reservation Specialist who owns the guest journey from first inquiry to confirmed booking. You will match guests to the right property, handle objections, present quotes, and hand off a clean reservation to Guest Experience.

This is a revenue-focused role requiring 2+ years in reservations or hospitality sales, experience with booking systems, and the ability to quote rates, explain policies, and manage high inquiry volume, including weekend

Competenze

• 2+ years in reservations, hospitality sales, vacation rentals, travel sales, or a comparable inbound sales role.
• Proven track record converting inquiries into bookings or sales.
• Experience with a reservation system, property management system, or CRM.
• Comfort quoting rates and explaining fees, payment schedules, and cancellation policies.
• Ability to manage high inquiry volume with strong accuracy; availability for scheduled weekend, holiday, and evening coverage.

Mansioni

• Respond quickly to inbound inquiries by phone, text, email, website, and OTA channels (Airbnb, Vrbo, Booking.com).
• Qualify guest needs, recommend the right property or alternative, prepare accurate quotes, and follow up until the reservation closes.
• Grow direct bookings through StaySouth.co, repeat guests, referrals, and corporate, group, extended-stay, and travel-agent inquiries.
• Create and maintain accurate reservations in Guesty, including dates, occupancy, rates, fees, taxes, deposits, and booking source.
• Collect guest payments through GuestyPay, follow up on failed or overdue balances, and coordinate discrepancies with Accounting.
• Process date changes, extensions, and cancellations per policy, and work to retain bookings when guests want to cancel.
• Follow guest verification and screening procedures and elevate suspicious or noncompliant reservations.
• Coordinate special requests and reservation changes with Guest Experience and Operations (Breezeway).

Conoscenze

Reservations experience

Sales conversion

CRM/Property management system

Quoting rates & policies

Weekend/evening availability

Strumenti

Guesty/PM system

Descrizione del lavoro

StaySouth Vacation Homes in Hollywood, FL is seeking a Reservation Specialist who owns the guest journey from first inquiry to confirmed booking. You will match guests to the right property, handle objections, present quotes, and hand off a clean reservation to Guest Experience.

This is a revenue-focused role requiring 2+ years in reservations or hospitality sales, experience with booking systems, and the ability to quote rates, explain policies, and manage high inquiry volume, including weekend