Diocesan Front Desk & Guest Experience Lead

Diocese of Lansing; Lansing (MI); On-site; USD 38,000 - 46,000; Full time

Job summary

Diocese of Lansing in Michigan seeks a dedicated front-desk administrator to greet visitors, answer calls, and support the Bishop’s ministries in a welcoming, faith-centered environment. This on-site role runs Monday through Friday, 8:00 am to 4:30 pm, assisting with building operations, billing, and confidential communications.

You will collaborate with the Building and Properties Director, manage supplies, and help keep the Chancery running smoothly.

Qualifications

• Experience: 1+ years in an office support role with proficiency in Microsoft Office 365.
• Education: High school diploma required (college coursework preferred).
• Church Familiarity: Knowledge of Catholic Church organization is required. Parish ministry experience and being a practicing Catholic are highly preferred.
• Traits: Positive demeanor, strong organizational skills, flexibility, and exceptional communication.

Responsibilities

• Chancery Ambassador: Greet guests warmly, manage the central switchboard, maintain lobby appearance, and coordinate meeting room schedules.
• Operations & Security: Uphold front-desk security protocols, manage incoming/outgoing mail and deliveries, and maintain strict confidentiality.
• Administrative Support: Support the Director of Building and Properties and the Building Manager with facility billing, expense tracking, and special projects.
• Supply Logistics: Order, stock, and maintain inventory for all office, hospitality, and custodial supplies.

Skills

Microsoft Office 365

Education

High school diploma

Job description

Diocese of Lansing in Michigan seeks a dedicated front-desk administrator to greet visitors, answer calls, and support the Bishop’s ministries in a welcoming, faith-centered environment. This on-site role runs Monday through Friday, 8:00 am to 4:30 pm, assisting with building operations, billing, and confidential communications.

You will collaborate with the Building and Properties Director, manage supplies, and help keep the Chancery running smoothly.