Bilingual Medical Receptionist - Front Desk & EMR

Catholic Charities of Ingham, Eaton & Clinton Counties; Lansing (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Catholic Charities of Ingham, Eaton, and Clinton Counties in Lansing, MI, seeks a Bilingual Medical Receptionist to support front-desk operations in a on-site setting. You will manage registration in EMR, check-in/out, provide forms, and ensure accurate insurance data while assisting with sliding-fee applications.

The role requires reception or medical office experience, HIPAA and EMR familiarity, and proficiency in CHAMPS portal, with an emphasis on compassionate service.

Qualifications

• Experience in a receptionist position or medical office required.
• HIPAA, EMR, and other CRFHC-required trainings.

Responsibilities

• Update demographics, patient forms, insurance, and other aspects of registration in EMR.
• Perform check-in and check-out for patients efficiently.
• Provide all necessary forms to patients upon check-in.
• Perform scanning of records into EMR on a daily basis.
• Maintain appointment schedules for providers.
• Complete primary provider request form for insurance updating.
• Maintain competency in the process for Immigration Physical completion.
• Assist with Sliding Fee Discount application when necessary and provide to eligible patients.
• Screen patient phone calls for medical assistants and providers.
• Manage requests from paper and electronic in-baskets.
• Verify patient insurance information.
• Troubleshoot insurance problems with patients.
• Proficiency in CHAMPS portal.
• Perform patient callbacks/follow up as directed by providers.
• Occasionally interpreting for providers and support staff as needed for patient care.
• Miscellaneous tasks as assigned by Office Manager and Medical Director.

Tools

CHAMPS portal

Job description

Catholic Charities of Ingham, Eaton, and Clinton Counties in Lansing, MI, seeks a Bilingual Medical Receptionist to support front-desk operations in a on-site setting. You will manage registration in EMR, check-in/out, provide forms, and ensure accurate insurance data while assisting with sliding-fee applications.

The role requires reception or medical office experience, HIPAA and EMR familiarity, and proficiency in CHAMPS portal, with an emphasis on compassionate service.