Dining Room Lead for Fine Dining in Senior Living

Holbrook Life Management- Sugar; Sugar Hill (GA); On-site; USD 33,000 - 37,000; Full time

Job summary

Holbrook Life Management- Sugar is seeking a Dining Room Manager for our fine dining assisted living community. You will lead daily front-of-house dining operations, partnering with culinary leadership to ensure dignified, resident-centered service across assisted living and memory care settings.

You will coach and develop staff, manage service flow, and maintain safety and hospitality standards while coordinating with wellness and community leadership to meet dietary needs and preferences.

Qualifications

• High school diploma required; hospitality, culinary, senior living or food service degree preferred.
• Minimum 2 years of restaurant, hotel, club, senior living, healthcare dining or hospitality service experience required; supervisory experience preferred.
• POS experience required; TOAST experience preferred.
• Strong professional communication skills with residents, families, guests, employees, Wellness partners and leadership.
• Ability to coach, train, schedule, delegate and hold a team accountable in a constructive, resident‑centered manner.

Responsibilities

• Lead the EL dining room team with visible floor presence, calm leadership, professional communication and clear service expectations before, during and after each meal period.
• Support IL memory care dining as assigned, using patience, dignity, cueing support, resident familiarity and a calm hospitality approach appropriate to residents with changing needs.
• Anticipate resident needs, learn resident preferences and ensure service consistently meets or exceeds Holbrook hospitality, resident rights and confidentiality standards.
• Manage dining room setup, ambiance, table standards, floor cleanliness, service flow, adaptive service needs, station readiness and closing condition.
• Conduct pre‑shift meetings to review menus, features, allergens, texture‑modified needs, diet communication, resident preferences, service assignments, events and operational priorities.
• Partner with culinary leadership, Wellness, nursing, Life Enrichment and community leadership to support accurate diet communication, resident accommodations, hospitality programming and service recovery.
• Coach, train and hold servers, food runners and support staff accountable to service standards, side work, attendance, grooming, resident dignity, communication and safe dining practices.
• Use TOAST and service tools where applicable to support accurate orders, resident charges, meal tracking, revenue capture, issue resolution and timely communication with leadership.
• Monitor ICON dining feedback, resident comments, food committee feedback and family concerns when assigned; communicate trends and corrective action to leadership.
• Partner with culinary leadership to ensure menu knowledge, proper timing, allergy awareness, tray/table accuracy, plate presentation, temperature standards and diet‑sensitive service are maintained.
• Assist with schedules, onboarding, training checklists, payroll review, inventory, ordering, dining supplies and operating checklists as assigned by the Director of Food & Beverage.
• Support resident functions, family meals, holiday meals, special programming, food committee needs and community events with organized planning and polished execution.
• Address resident, family and guest concerns quickly and professionally; document and escalation recurring, serious, care‑related or compliance‑related concerns to leadership.

Skills

Communication

Team leadership

Training & coaching

Time management

Customer service

Education

High school diploma

Hospitality degree preferred

Culinary degree preferred

Tools

TOAST POS

POS experience

Job description

Holbrook Life Management- Sugar is seeking a Dining Room Manager for our fine dining assisted living community. You will lead daily front-of-house dining operations, partnering with culinary leadership to ensure dignified, resident-centered service across assisted living and memory care settings.

You will coach and develop staff, manage service flow, and maintain safety and hospitality standards while coordinating with wellness and community leadership to meet dietary needs and preferences.