Dining Room Lead: Elevate Service & Training

Paylocity; Overland Park (KS); On-site; USD 2,066,000 - 2,893,000; Full time

Job summary

Evolve Senior Living in Overland Park, Kansas, is seeking a Lead Dining Room Associate to guide dining service during meal periods and serve residents and guests with a compassionate, professional approach.

Under the Dining Room Manager’s direction, you will lead shifts, train new associates, coordinate with the kitchen, and ensure the dining area is clean, well-set, and compliant with sanitation codes.

Qualifications

• Education: High school diploma or equivalent preferred.
• One (1) year of experience in restaurant, hospitality, or senior living dining service.
• Lead, trainer, or shift supervisor experience preferred.
• Excellent customer service skills and a genuine interest in working with seniors.
• Ability to give clear direction to peers, stay calm during busy service, and handle concerns with tact.
• A positive attitude and ability to work well with cooks and other staff.
• Able to perform high-quality work while unsupervised and to keep the team on track when the manager is away.
• Current Food Handler card, or ability to obtain one within the timeframe required by state and local regulations.
• Current First Aid and CPR preferred, or willingness to obtain.
• Pass a criminal background check as required by state regulations.
• Basic computer skills and willingness to learn company applications.
• Flexible availability during dining operations hours, including weekends and holidays, and willingness to work any shift to meet staffing needs.

Responsibilities

• Supports the mission, core values and goals of the organization, upholding and promoting company culture and vision.
• Completes all hours of state mandated continuing education each year.
• Promotes and displays a spirit of teamwork in performance of daily duties through cooperative interactions with co-workers and other departments.
• Supports a positive and professional image through actions and dress.
• Promotes the property in a positive manner and effectively communicates the organization’s values to residents, visitors, co-workers, and the community.
• Performs all duties of a Dining Room Associate, including taking orders, serving meals, delivering meals to residents’ rooms, and clearing, cleaning, and setting tables.
• Serves as shift lead when the Dining Room Manager is not on the floor, directing Dining Room Associates during meal periods so service is timely, accurate, and friendly.
• Leads the pre-meal line-up, reviewing the daily menu and specials, resident special needs and concerns, uniform and grooming standards, and daily service reminders.
• Assigns sections and side work by meal period, following the schedule and standards set by the Dining Room Manager.
• Trains and mentors new Dining Room Associates on sequence of service, menu knowledge, and dining standards, and reports training progress to the Dining Room Manager.
• Ensures residents and guests are greeted promptly and that tables are set in a uniform and consistent manner.
• Responds to resident and guest concerns during service, resolves what can be resolved on the spot, and escalates the rest to the Dining Room Manager.
• Coordinates with the kitchen on timing, menu substitutions, and room tray delivery.
• Completes opening and closing checklists and ensures the dining room and lounge are clean, stocked, and in compliance with state sanitation codes.
• Reports performance, attendance, or conduct concerns to the Dining Room Manager. Corrective action, hiring, and scheduling decisions remain with the Dining Room Manager.
• Covers open shifts as needed to meet staffing needs.
• Adheres to procedures for fire, life, safety, disaster, security, worker safety, and other emergencies.
• Performs other duties consistent with the position as assigned.

Skills

Customer service

Leadership

Food handler

First Aid

English communication

Education

High school diploma or equivalent

Job description

Evolve Senior Living in Overland Park, Kansas, is seeking a Lead Dining Room Associate to guide dining service during meal periods and serve residents and guests with a compassionate, professional approach.

Under the Dining Room Manager’s direction, you will lead shifts, train new associates, coordinate with the kitchen, and ensure the dining area is clean, well-set, and compliant with sanitation codes.