Dining Room Experience Supervisor

Sweeping Corporation of America; Silverdale (WA); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Fieldstone Communities is seeking a Dining Room Manager to oversee dining operations for residents and guests, train service staff, ensure cleanliness, and promote a positive image.

You will schedule servers, assign lead roles, maintain dining room standards, conduct pre-meal lineups, and participate in meetings. A high school diploma and hospitality experience are required; CPR/First Aid and background checks may be required.

Qualifications

• High school diploma or equivalent.
• Three (3) years prior experience serving in similar environment preferred.
• Prefer prior experience in a commercial kitchen environment.
• Ability to read, write, speak and understand English.
• Maintains current Food Handler’s card required.
• Meets all mandatory health requirements by State regulations.
• Requires attention to detail and ability to follow instructions.
• Resident care philosophy with a focus on providing the highest level of quality service and professional interaction.
• Maintains clean, neat, comfortable, safe environment for residents, staff, and visitors.
• Ability to relate positively and communicate appropriately with residents, families, community members, volunteers and other employees.
• Has compassion and a special interest in working with the senior population.
• Ability to work a flexible schedule, including weekends, holidays and overtime, to meet the requirements of the position.
• Maintains CPR and/or First Aid Certification as required by State regulation.
• Pass a Criminal Background Check.
• Demonstrates basic computer knowledge and ability with an aptitude to learn company applications.
• Ability to work independently (with minimum supervision)

Responsibilities

• Provides formal training and schedules for all servers to provide a great experience for all residents and guests.
• Assigns a lead server for all shifts that are not supervised by the Dining room supervisor.
• Ensures that all food venues are clean and well maintained for all aspects of service; including tables and chairs that are set in a uniform and consistent manner.
• Establishes and assigns side work responsibilities for each section, by meal period. Inspects to ensure quality and accountability.
• Provides that all residents and guests are greeted promptly as they enter the dining room by the Dining Room Manager or designated server.
• Serves tables while observing and assisting all servers to provide excellent customer service to residents and all guests.
• Maintains the private dining room for use as scheduled.
• Pre-meal line up is conducted prior to every meal to review: the daily menu and specials; Personal presentation is in accordance with Fieldstone standards for uniforms and grooming; Residents special needs and concerns; Daily Service Training Points; Schedules staff within budgeted departmental guidelines; Recognizes performance issues and provide staff with corrective solutions; Conducts monthly service training for servers; Ensures servers follow sequence of service for each resident and guest.
• Attends and participates in required meetings and trainings. Stays current on all system assigned tasks and duties.
• Performs other duties as assigned.

Skills

English proficiency

Communication skills

Staff training

Customer service

Leadership

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Fieldstone Communities is seeking a Dining Room Manager to oversee dining operations for residents and guests, train service staff, ensure cleanliness, and promote a positive image.

You will schedule servers, assign lead roles, maintain dining room standards, conduct pre-meal lineups, and participate in meetings. A high school diploma and hospitality experience are required; CPR/First Aid and background checks may be required.