Dining Experience & Events Lead for Students

Georgia Southern University; Statesboro (GA); On-site; USD 47,000 - 58,000; Full time

Job summary

Georgia Southern University is seeking an Events and Customer Experience Manager to develop strategies that enhance dining experiences across Eagle Dining Services on multiple campuses. The role emphasizes understanding customer needs, improving customer journeys, and coordinating engaging events with campus partners.

The position requires a bachelor's degree and experience in events, customer experience, hospitality, or related fields, with a focus on data-driven improvements and student

Qualifications

• Bachelor's degree from a four-year accredited college or university in Business, Marketing, Business Management, Public Relations, or a related discipline.
• Experience planning, coordinating, and executing events or engagement programs in a high-volume or customer-facing environment.
• Progressively responsible experience in customer experience, hospitality, dining services, event management, student engagement, marketing, or a related field.

Responsibilities

• Develop and implement strategies to enhance the customer experience across Eagle Dining locations and customer touchpoints.
• Analyze customer feedback, satisfaction metrics, and engagement data to identify trends and opportunities for improvement.
• Monitor customer experience trends, industry best practices, and key performance indicators to recommend continuous improvements to dining operations and engagement.
• Plan, promote, and evaluate dining events in collaboration with dining leadership and campus partners, maintaining documentation and using feedback to improve future programming.
• Develop and coordinate a calendar of engaging dining events focused on student engagement, nutrition, culinary education, and community building.
• Collaborate with dining leadership and campus partners to address customer concerns, improve service standards, and support a consistent dining experience.

Skills

Customer service

Event planning

Communication

Project management

Education

Bachelor's degree in Business/Marketing

Tools

Microsoft Office

Google Suite

Survey tools

Job description

Georgia Southern University is seeking an Events and Customer Experience Manager to develop strategies that enhance dining experiences across Eagle Dining Services on multiple campuses. The role emphasizes understanding customer needs, improving customer journeys, and coordinating engaging events with campus partners.

The position requires a bachelor's degree and experience in events, customer experience, hospitality, or related fields, with a focus on data-driven improvements and student