Events and Customer Experience Manager

Georgia Southern University; Statesboro (GA); On-site; USD 47,000 - 58,000; Full time

Job summary

Georgia Southern University is seeking an Events and Customer Experience Manager to develop strategies that enhance dining experiences across Eagle Dining Services on multiple campuses. The role emphasizes understanding customer needs, improving customer journeys, and coordinating engaging events with campus partners.

The position requires a bachelor's degree and experience in events, customer experience, hospitality, or related fields, with a focus on data-driven improvements and student

Qualifications

• Bachelor's degree from a four-year accredited college or university in Business, Marketing, Business Management, Public Relations, or a related discipline.
• Experience planning, coordinating, and executing events or engagement programs in a high-volume or customer-facing environment.
• Progressively responsible experience in customer experience, hospitality, dining services, event management, student engagement, marketing, or a related field.

Responsibilities

• Develop and implement strategies to enhance the customer experience across Eagle Dining locations and customer touchpoints.
• Analyze customer feedback, satisfaction metrics, and engagement data to identify trends and opportunities for improvement.
• Monitor customer experience trends, industry best practices, and key performance indicators to recommend continuous improvements to dining operations and engagement.
• Plan, promote, and evaluate dining events in collaboration with dining leadership and campus partners, maintaining documentation and using feedback to improve future programming.
• Develop and coordinate a calendar of engaging dining events focused on student engagement, nutrition, culinary education, and community building.
• Collaborate with dining leadership and campus partners to address customer concerns, improve service standards, and support a consistent dining experience.

Skills

Customer service

Event planning

Communication

Project management

Education

Bachelor's degree in Business/Marketing

Tools

Microsoft Office

Google Suite

Survey tools

Job description

Events and Customer Experience Manager

Job ID: 303268

Location: Statesboro, Georgia

Full/Part Time: Full Time

Regular/Temporary: Regular

About Us

Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 "high research" university and serves more than 29,500 students from all 50 states, Washington, D.C., Puerto Rico, and more than 100 countries.

With four vibrant campuses - the Statesboro Campus, the Armstrong Campus in Savannah, the Liberty Campus in Hinesville, and the East Georgia Campus in Swainsboro - Georgia Southern offers a dynamic environment that encourages learning, discovery and personal growth. The University is accredited by the Southern Association of Colleges and Schools and has earned specialized accreditation from numerous professional and academic associations that set standards in their respective fields.

Georgia Southern is an influencer and intellectual catalyst in southeast Georgia, a rapidly expanding region that is home to international companies such as Hyundai, Gulfstream and JCB, as well as the Port of Savannah and Georgia Ports Authority. With a focus on hands‑on learning, Georgia Southern is supporting the demand for highly skilled workers by providing academic excellence and creative innovation in a supportive, student‑centered environment that empowers the next generation of leaders to succeed.

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. Named one of the Best U.S. Colleges by The Wall Street Journal, Georgia Southern is nationally recognized for the caliber of its academic programs and student experience. Georgia Southern University has also been recognized by Forbes as one of "America's Best-In-State Employers" for 2025.

Location

Statesboro Campus - Statesboro, GA

Department Information

Eagle Dining Services

Job Summary

The Events and Customer Experience Manager is responsible for developing and implementing strategies that enhance the overall dining experience for students, faculty, staff, and guests across Eagle Dining Services. This position focuses on understanding customer needs, improving the customer journey, coordinating engagement initiatives, and creating memorable dining events that strengthen participation and connection with the Eagle Dining program. The Events and Customer Experience Manager will collaborate closely with dining leadership, campus departments, and the Business and Finance engagement team to develop innovative programs, events, and communication strategies that promote the dining experience and support departmental goals. The position will monitor customer feedback and satisfaction, identify opportunities for improvement, coordinate event planning and execution, and use data and customer insights to continuously enhance the dining experience across all dining facilities.

Responsibilities

• Develop and implement strategies to enhance the customer experience across Eagle Dining locations and customer touchpoints
• Analyze customer feedback, satisfaction metrics, and engagement data to identify trends and opportunities for improvement
• Monitor customer experience trends, industry best practices, and key performance indicators to recommend continuous improvements to dining operations and engagement
• Plan, promote, and evaluate dining events in collaboration with dining leadership and campus partners, maintaining documentation and using feedback to improve future programming
• Develop and coordinate a calendar of engaging dining events focused on student engagement, nutrition, culinary education, and community building
• Collaborate with dining leadership and campus partners to address customer concerns, improve service standards, and support a consistent dining experience

Required Qualifications

Educational Requirements

• Bachelor's degree from a four-year accredited college or university in Business, Marketing, Business Management, Public Relations, or a related discipline

Required Experience

• Experience planning, coordinating, and executing events or engagement programs in a high-volume or customer-facing environment
• Progressively responsible experience in customer experience, hospitality, dining services, event management, student engagement, marketing, or a related field

Preferred Qualifications

Preferred Educational Qualifications

• Bachelor's degree in hospitality management, marketing, communications, business administration, event management, student affairs, or a related field

Preferred Experience

• Experience in customer experience, hospitality, dining services, event management, student engagement, marketing, or a related field
• Experience planning and executing events or engagement programs in a higher education, hospitality, or customer-facing environment
• Experience using customer feedback, satisfaction data, or engagement metrics to improve programs and services

Proposed Salary

$46,513 - $58,141

This is an exempt position paid on a monthly basis.

Required Documents to Attach

• Resume
• Cover Letter
• Schedule of Availability
• Two (2) Professional References

Knowledge, Skills, & Abilities

ABILITIES

• Consistently exhibit engaging customer service
• Ability to support various constituencies served by the University
• Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position
• Demonstrated ability to build collaborative relationships with students, campus partners, and dining leadership
• Ability to manage multiple events, projects, and priorities in a fast-paced environment

KNOWLEDGE

• Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success
• Proficiency with Microsoft Office and event planning, survey, or customer feedback platforms

SKILLS

• Effective communication (verbal and written), organizational and human relations skills
• Excellent organizational, project management, and problem-solving skills

Apply Before Date

October 15, 2026

Application review may begin on September 9, 2026.

Contact Information

For more information or questions about a job posting, please contact the Department of Human Resources by phone at [phone] or by email at [e-mail].

For technical support, please call the USG Service Desk at [phone], or email [e-mail].

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect.These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line athttps://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line athttps://www.usg.edu/policymanual/section6/C2653.

Conditions of Employment

Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the