Dining and Retail Technology Specialist

University of Colorado; Boulder (CO); On-site; USD 55,000 - 62,000; Full time

Benefits offered by this job

Paid time off

Tuition reimbursement

Retirement plan

EcoPass transit benefit

Job summary

The University of Colorado Boulder is seeking a Dining and Retail Technology Specialist in Boulder to deploy, support, and manage hardware across campus dining, retail, and auxiliary operations. The role provides hands-on support for POS, labeling devices, inventory, and emerging retail tech, partnering with Dining Services, Buff OneCard Office, and campus IT to maintain reliable, secure systems.

Responsibilities include hardware provisioning, collaboration, documentation, and lifecycle

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• 1 year of experience working with network-connected devices (wired and wireless), including basic connectivity and power troubleshooting.
• 1 year of experience troubleshooting and providing devices support in Windows operating systems environments.
• Strong customer service approach.
• Willingness to learn new systems, tools, and technologies.
• Experience supporting Micros POS environments or similar enterprise POS platforms.
• Experience working in higher education, hospitality, dining services, or largescale retail operations.

Responsibilities

• Provide day-to-day technical support for dining and retail hardware systems, including POS terminals, peripherals, and labeling devices.
• Diagnose and resolve hardware, peripheral, and connectivity issues in production environments.
• Perform device provisioning, configuration, replacement, and decommissioning in line with IT standards.
• Collaborate with Dining Services, Retail Operations, and IT to ensure reliable technology.
• Coordinate with vendors for repairs, updates, and warranty support.
• Document SOPs, troubleshooting guides, and asset tracking; contribute to lifecycle planning.

Skills

Customer service

Willingness to learn

Strong communication

Education

Bachelor's degree or equivalent combination of education and relevant experience

Tools

Windows OS

Job description

Requisition Number: 75623

Location: Boulder, Colorado

Employment Type: University Staff

Schedule: Full-Time

Job Summary

The Student Life Technology Solutions (SLTS) group at the University of Colorado, Boulder is seeking applications for a Dining and Retail Technology Specialist! This position is responsible for the deployment, support, maintenance, and lifecycle management of hardware systems used across campus dining, retail, and auxiliary operations. This role provides handson technical support for pointofsale systems, food safety and labeling devices, inventory, and emerging retail technologies.

Additionally, this role serves as a key technical partner to Campus Dining & Hospitality (traditional dining, retail, catering), the Buff OneCard Office, and campus OIT, ensuring technology is reliable, secure, and aligned with operational needs.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Who We Are

The Division of Student Life consists of 36 departments that provide student support and services dedicated to helping students become successful, curious, competent individuals during their time at CU Boulder.

Student Life Technology Solutions provides technology leadership and support to the Division of Student Life. Staff have the knowledge and understanding of student and staff needs, in addition to technical expertise-making Student Life Technology Solutions a trusted partner to Student Life departments. Student Life Technology Solution's dedication, responsiveness and commitment allow them to meet customers' evolving needs and work collaboratively to serve students.

What Your Key Responsibilities Will Be

Hardware Support & Operations

• Provide daytoday technical support for dining and retail hardware systems, including:

1. Micros pointofsale (POS) terminals, registers, and peripherals (barcode scanners, RFID readers, receipt printers, cash drawers, customer displays, etc.)
2. DateCode Genie devices used for food and product labeling.
3. Temperature monitoring probes and devices supporting platforms such as Procurant or Jolt.
4. iPads and mobile devices used for inventory management, receiving, and operational workflows.
5. Autonomous Retail Merchandisers and selfservice retail technologies.
6. Kitchen Display Systems (KDS) and related backofhouse hardware.

• Diagnose and resolve hardware, peripheral, and connectivity issues in production environments, often within timesensitive, customerfacing locations.
• Perform device provisioning, configuration, replacement, and decommissioning in alignment with IT standards and vendor requirements.

Collaboration & Customer Support

• Work closely with Dining Services, Retail Operations, and IT colleagues to ensure technology is reliable and operational needs are met.
• Coordinate with vendors for hardware repairs, replacements, firmware updates, and warranty support.
• Assist with testing and rollout of new hardware platforms, upgrades, or pilot initiatives.

Documentation & Process Improvement

• Create and maintain documentation for supported hardware, standard operating procedures, and troubleshooting guides.
• Identify recurring issues and recommend improvements to hardware standards, configurations, and support processes.
• Contribute to asset tracking, inventory management, and lifecycle planning for dining and retail technology.

Other Duties

• Working nights and weekends may be required in case of IT emergencies such as outages and security concerns.

What You Should Know

This position operates University vehicles and requires an active Driver's License in good standing.

What We Can Offer

The annual salary range for this position is $55,100 - $62,200.

Onboarding assistance is available within Student Life division guidelines.

Our outstanding benefits include:

• Paid days off: 22 vacation days, 15 sick leave days, and 11 holidays per year.
• Access to medical, vision, dental and life insurance.
• Tuition reimbursement.
• A 10% employer contribution retirement plan.
• EcoPass for free RTD rides.
• Opportunity for career growth within the division of student life and the CU Boulder campus!

Benefits

At the University of Colorado Boulder, we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County's largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. In fact, CU Boulder has been named one of Forbes' America's Best Large Employers, ranking #4 among large employers in Colorado and #28 among universities nationwide. Explore additional perks and programs through the CU Advantage program.

Be Statements

Be effective. Be supportive. Be Boulder.

What We Require

• Bachelor's degree or equivalent combination of education and relevant experience.
• 1 year of experience working with networkconnected devices (wired and wireless), including basic connectivity and power troubleshooting.
• 1 year of experience troubleshooting and providing devices support in Windows operating systems environments.

What You Will Need

• Strong customer service approach with the ability to work effectively with nontechnical users.
• Willingness to learn new systems, tools, and technologies.

What We Would Like You to Have

• Experience supporting Micros POS environments or similar enterprise POS platforms.
• Experience working in higher education, hospitality, dining services, or largescale retail operations.