Specialist, School Nutrition Systems

Charlotte-Mecklenburg Schools; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Charlotte-Mecklenburg Schools is seeking an IT support specialist to service, maintain, and train staff on the Point of Sale system across school cafeterias. You will analyze workstation, network, server, and printer issues and provide timely solutions.

Responsibilities include managing nutrition software, tickets, hardware maintenance, vendor coordination, installation testing, and user training, while ensuring security and collaboration with the technology department.

Qualifications

• Requires associate degree in computer-related field or equivalent
• 2 years IT support experience
• Bachelor's degree preferred for advancement

Responsibilities

• Provide day-to-day support for nutrition software applications
• Manage and close technology work order tickets
• Install, test, and support nutrition software and related hardware
• Coordinate network policies and standards with technology department
• Train staff and school-based employees on software usage
• Maintain inventory of technology equipment
• Serve as liaison between technology department, vendors, and nutrition department

Skills

Troubleshooting

Customer service

Time management

Communication

Inventory management

Networking basics

Hardware repair

Software support

Project management

Education

Associate degree in computer-related field

Bachelor's degree (preferred)

Tools

Email

Word processing

Spreadsheets

Databases

Laptop/Desktop repair

Job description

JOB GOAL

Responsible for the servicing, maintenance, and training for the Point of Sales (POS) system in the school cafeterias and analyzing and resolving problems related to workstations, networks, servers, and printers.

• Provides day to day support for all nutrition software applications.
• Manages, monitors, and closes technology work order tickets.
• Provides technology administration, integration and troubleshooting of hardware/software located in the school nutrition office and all school cafeterias.
• Performs nutrition software installation, testing, and quality assurance.
• Manages vendor support for nutrition equipment replacements and installation projects.
• Creates and defines tools to for program evaluation.
• Trains and supports department users and school-based employees using the software.
• Coordinates network policies, procedures and standards with technology department.
• Maintains and organizes inventory of registers, monitors, laptops, printers, computer parts, and technology-based equipment.
• Provides support to the division by using foodservice application reporting tools.
• Establishes network connections which may include wiring, cable preparation, setting up workstations, local area networks, file servers, hubs, and any other technical network-attached devices.
• Serves as liaison between the technology department, vendors, and the school nutrition department.
• Provides technology-related updates to school nutrition leadership.
• Manages security, troubleshooting, and correction of any system issues.
• Performs other related duties as assigned

SUPERVISORY RESPONSIBILITY

None.

Knowledge, Skills & abilities

• Knowledge of principles, concepts, and methods of applicable computer technology and its most effective and efficient utilization
• Skilled in troubleshooting various software and hardware issues and providing appropriate and timely solutions
• Skilled in disassembly, parts replacement, and reassembly of laptop and desktop computers, and some mobile devices
• Ability to perform minor network and network cable repairs
• Ability to classify technology parts and equipment by function, purpose, and/or model in an inventory setting
• Ability to install, maintain, and support computers and software
• Ability to manage multiple projects and processes with a high degree of accuracy
• Ability to maintain a valid driver's license, have a satisfactory driving record, and have access to a vehicle during work hours to travel to meetings or work sites
• Specific knowledge of state and federal regulated food services programs
• Exceptional customer service and organizational skills
• Proven track record of work involving both custom application support and integration of off-the-shelf and third-party applications
• Strong problem solving and critical thinking skills
• Ability to communicate effectively with a variety of audiences, orally and in writing, including electronic media
• Proficiency with computer programs, including email, word processing, spreadsheets, and databases
• Excellent time management skills and ability to organize, prioritize, manage and carry out duties efficiently and within established timeframes
• Ability to establish and maintain collaborative working relationships with all stakeholders

Education, Training & Experience

• Associate degree in a computer-related field
• 2 years IT support related work experience

OR

• Any equivalent combination of education and experience which provides the required knowledge, skills, and abilities to perform the essential duties and responsibilities of the position

Certificates, Licenses & Registrations

• Valid driver's license with reliable transportation

Preferred Qualifications

• Bachelor's degree from an accredited institution
• 3 years of work experience as an application administrator or support person