Security Technology Operations Professional

University of Colorado Boulder; Boulder (CO); Hybrid; USD 74,000 - 92,000; Full time

Job summary

The University of Colorado Boulder is seeking a Security Technology Operations Professional to oversee electronic security systems across the campus. This field-based role installs, configures, troubleshoots, and maintains access control, CCTV, alarms, and related infrastructure, coordinating with cross-functional teams to ensure reliable safety operations.

Responsibilities include field installations, testing, preventive maintenance, and ensuring emergency response capabilities are integrated

Qualifications

• Bachelor's degree in security, engineering, or related field
• Experience installing and maintaining electronic security systems
• Ability to read technical diagrams and system documentation

Responsibilities

• Oversee installation, configuration, testing, and operation of access control, CCTV, alarms, and related security tech.
• Collaborate with Security Technology Managers on planning, training, and continuous improvement.
• Provide troubleshooting and preventive maintenance for security systems.
• Coordinate with campus departments to align standards and timelines.
• Perform QA/QC reviews of vendor- installed security technology.
• Work with IT on firmware updates and system integrations.
• Contribute to system documentation, standards, and procedures.
• Support lifecycle maintenance and complex troubleshooting.
• Ensure emergency response capabilities are integrated and real-time monitoring active.

Skills

Customer service

Analytical skills

System integration knowledge

Emergency response coordination

Field-based security experience

Education

Bachelor's degree in a related field

Tools

C-CURE

Genetec

Milestone

Axis

HID

Job description

Job Summary

Reporting to the University of Colorado's Division of Public Safety and Department of Security Services, the Security Technology Operations Professional supports the safety and security of the university community through oversight, governance, coordination, and technical administration of electronic security systems. This position is primarily field-based and requires extensive hands-on experience installing, configuring, troubleshooting, and maintaining electronic security systems. The successful candidate must demonstrate proficiency in the installation and support of security technology devices, including video surveillance cameras, electronic access control systems and card readers, intercoms, door hardware, and related infrastructure. Responsibilities include performing field installations, cable termination, equipment testing, system commissioning, preventive maintenance, and troubleshooting of hardware and connectivity issues.

Summary

This position ensures that security technologies function as an integrated, campus-wide safety system capable of supporting coordinated emergency response, rather than as standalone components. The ideal candidate will have technical expertise in security systems and surveillance technologies, problem solving skills, and the ability to collaborate and communicate effectively with cross-functional teams.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Who We Are

The Division of Public Safety seeks to facilitate and coordinate a culture that supports the Boulder campus' commitment to maintain the highest level of ethics, integrity, and safety in the conduct of its operations. We do this through services to enhance community safety, protect life and property, and foster safe, secure, and ethical practices.

The University of Colorado (CU) Boulder is one of America's leading research universities and the flagship of the CU System. As a comprehensive public doctoral Research University, CU Boulder is a member of the Association of American Universities and is classified as an R1 University. The university has nine schools and colleges offering over 150 academic programs and enrolling 35,000 degree‑seeking undergraduate and graduate students.

At CU Boulder, we believe in supporting each other and valuing everyone who is part of our community. Our values are expected of all Buffs and lead our actions in the classroom, on campus and in our community. At CU Boulder, we commit to building a more diverse and inclusive campus community. We value different backgrounds, identities and perspectives and believe that engagement with a wide range of ideas and viewpoints can help students learn and grow.

Responsibilities

What Your Key Responsibilities Will Be

• Provide professional oversight and coordination of the installation, configuration, testing, and ongoing operation of electronic access control systems, video management systems (CCTV), alarms, and related security technologies.
• Collaborate with Security Technology Managers to support planning, implementation strategies, training initiatives, and continuous improvement of campus security systems.
• Serve as a technical resource for troubleshooting, diagnostics, system optimization, and preventive maintenance planning.
• Coordinate and communicate with campus departments and team members to ensure alignment with security standards, project expectations, and timelines.
• Perform quality assurance and quality control (QA/QC) reviews of security technology installed by vendors and system integrators, including field verification, documentation review, and acceptance testing, to ensure compliance with university standards, specifications, and contractual requirements.
• Partner with IT and systems teams to support firmware updates, system integrations, and overall performance of security technology infrastructure.
• Contribute to system documentation, standards development, and operational procedures.
• Oversee and support lifecycle maintenance and complex troubleshooting of electronic security systems, applying independent judgment to resolve issues and recommend long-term improvements.
• Ensure systems are configured and maintained to support coordinated emergency response capabilities, including lockdown functionality, real-time monitoring, and integration with dispatch and emergency communication systems.

Project Planning, Estimating, and Technical Consultation

• Evaluate customer and departmental requests to develop project scopes, technical recommendations, and preliminary cost estimates.
• Identify appropriate hardware and materials for new installations, upgrades, and system enhancements.
• Provide technical consultation and support to project managers, contractors, and campus partners during construction, renovation, and retrofit projects.
• Assist with vendor coordination, review of submittals, and technical input throughout the project lifecycle.
• Ensure projects incorporate enterprise integration requirements, emergency response functionality, and long-term operational sustainability.

Security Technology Program Governance, Standards, and Strategy

• Contribute to the development, implementation, and continuous improvement of campus-wide security technology standards, policies, and protocols.
• Contribute to and maintain policies governing the appropriate use of security technologies, including emergency activation protocols (e.g., classroom lockdown systems).
• Partner with Department of Public Safety leadership to align security technology systems with institutional safety strategies and emergency response protocols.

Enterprise System Integration

• Ensure integration of access control, video systems, emergency communication platforms, dispatch systems, and building infrastructure.
• Ensure interoperability of systems to support coordinated, real-time emergency response across campus.
• Evaluate integration of new technologies into the existing security ecosystem.

Operational Readiness, Testing, and Risk Management

• Coordinate and oversee testing and validation of security systems for emergency scenarios, including lockdown and coordinated response events.
• Support drills and readiness assessments in partnership with Department of Public Safety and campus partners.
• Identify risks related to system failure during critical incidents and recommend mitigation strategies.
• Ensure systems maintain operational readiness during high-risk or emergency situations.

What You Should Know

This position will work a shift performed during the hours of 10 am - 8 pm, Wednesday - Saturday. Work will be performed onsite with the possibility of occasional hybrid work modality, and flexibility in schedules/work hours is needed to account for staffing gaps and crisis management.

What We Can Offer

The salary range for this position is $74,400 - $92,000 annually.

Benefits

At the University of Colorado Boulder, we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County’s largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. In fact, CU Boulder has been named one of Forbes' America's Best Large Employers, ranking #4 among large employers in Colorado and #28 among universities nationwide. Explore additional perks and programs through the CU Advantage program.

Be Statements

Be game-changing. Be strategic. Be Boulder.

What We Require

• Bachelor's Degree in a related field. Related work experience can substitute for education on a year-for-year basis.
• Minimum 3 years of progressively responsible experience supporting the planning, implementation, administration, and maintenance of electronic security systems in a multi-building or campus environment.
• Demonstrated ability to communicate technical concepts clearly and effectively to both technical and non-technical audiences and ability to read, interpret, and apply technical diagrams, schematics, and system documentation.
• Possession of valid driver’s license.

What You Will Need

• Strong customer service orientation with the ability to build effective working relationships with students, faculty, staff, and external partners.
• Proven analytical and problem-solving skills, with the ability to assess system performance and recommend solutions.
• Knowledge of system integration, lifecycle management, and emergency response coordination.
• Ability to assess system performance and reliability in high-risk or emergency scenarios.
• Candidates should be comfortable working in a variety of environments, including construction sites, occupied buildings, and outdoor locations, and possess the technical knowledge necessary to ensure security systems are installed in accordance with industry standards, manufacturer specifications, and organizational requirements.

What We Would Like You To Have

• Manufacturer or platform certifications (C-CURE, Genetec, Milestone, Axis, HID).
• Crime Prevention Through Environmental Design (CPTED) certification.
• Experience working in higher education or a large, complex institutional environment.

Essential Services

This position is designated "essential/critical services." The incumbent is required to respond to requests for work during campus emergencies (snow, wind, rain, flood and any other natural or man‑made event) and report to work for regularly assigned shifts during emergency campus closures.