Digital Teller & Customer Experience Advocate

M&T Bank; Dunkirk (MD); On-site; USD 28,000 - 42,000; Full time

Job summary

M&T Bank in Dunkirk, Maryland is seeking a customer-focused team member to support branch operations and deliver a differentiated in-person experience. You will assist customers with transactions, educate on digital self-service, and help resolve routine issues with empathy and accuracy.

Ideal candidates have at least 6 months of customer service experience, strong communication skills, and the ability to balance multiple tasks in a fast-paced bank branch environment.

Qualifications

• High school diploma or GED and at least 6 months customer service experience.
• Strong verbal communication skills.
• Proven interpersonal skills and ability to provide exceptional service.
• Well-organized with good time management and prioritization.
• Proficient with internet-based tools and self-service technologies.

Responsibilities

• Adhere to established customer service standards and deliver solutions in moments that matter.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Engage in lobby management, greet customers and address immediate needs.
• Balance and process customer transactions accurately following Bank Policy.
• Own escalated account issues to resolution and log complaints in the system.
• Transition sales opportunities and introduce customers to banking partners.
• Perform branch operations such as cash ordering, vault, ATM, and wire transfers.
• Process customer/account maintenance accurately.
• Complete AML/KYC/bsa tasks related to customer activity.
• Adhere to compliance and risk controls and support the brand.
• Contribute to a welcoming environment reflecting M&T Bank.

Skills

Verbal communication

Interpersonal skills

Customer service

Time management

Prioritization

Organization

Internet proficiency

Education

High school diploma or GED

Job description

M&T Bank in Dunkirk, Maryland is seeking a customer-focused team member to support branch operations and deliver a differentiated in-person experience. You will assist customers with transactions, educate on digital self-service, and help resolve routine issues with empathy and accuracy.

Ideal candidates have at least 6 months of customer service experience, strong communication skills, and the ability to balance multiple tasks in a fast-paced bank branch environment.