Digital Support & Sales Specialist I

Spectrum; Fort Mill (SC); On-site; USD 38,000 - 52,000; Full time

Job summary

Spectrum is seeking a Digital Support Specialist in Fort Mill, SC to handle orders and inquiries, improving sales and customer satisfaction. The role involves coordinating with multiple teams to promote Spectrum products, while following company policies and procedures.

The position requires at least two years in sales or customer service, strong English communication skills, and proficiency with typical computer software. You may face variable hours including weekends.

Qualifications

• Fluent English with strong reading, writing, and speaking skills.
• 2+ years experience in sales or customer service.
• Strong organizational and multitasking abilities.
• Proficient in computer usage and various software applications.

Responsibilities

• Assist customers with digital interactions and process orders to promote sales growth.
• Collaborate across departments to ensure accurate product/service promotion.
• Resolve order issues across vendors to ensure timely delivery of digital services.
• Adhere to company policies while delivering exceptional customer service.

Skills

Fluent English

Organizational & multitasking

Independent & collaborative

Problem resolution

Computer skills & software

Education

High School Diploma or Equivalent

Tools

CRM

Job description

Spectrum is seeking a Digital Support Specialist in Fort Mill, SC to handle orders and inquiries, improving sales and customer satisfaction. The role involves coordinating with multiple teams to promote Spectrum products, while following company policies and procedures.

The position requires at least two years in sales or customer service, strong English communication skills, and proficiency with typical computer software. You may face variable hours including weekends.