Digital Support Specialist: Telecom Sales & Service

Spectrum; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Spectrum in Phoenix, AZ is seeking a Digital Support Specialist to help grow sales by efficiently processing orders and addressing customer inquiries across departments. You will adhere to company policies while delivering exceptional service to both new and existing customers.

The role emphasizes teamwork, strong communication, and problem solving, with responsibilities including order processing for cable, internet, voice, and mobile services, plus resolving issues with vendors to ensure

Qualifications

• High School Diploma or equivalent.
• 2+ years in sales or customer service.
• Fluent English with strong reading, writing, and speaking abilities.

Responsibilities

• Process orders for cable, internet, voice, and mobile services efficiently.
• Handle customer inquiries and resolve issues across departments.
• Collaborate with sales, billing, and technical teams to promote products and services.
• Maintain accurate records and documentation of interactions and orders.
• Prioritize tasks and manage multiple customer requests simultaneously.

Skills

Sales experience

Customer service

English fluency

Organizational skills

Multitasking

Communication

Problem solving

Independent team work

Education

High School Diploma or Equivalent

Job description

Spectrum in Phoenix, AZ is seeking a Digital Support Specialist to help grow sales by efficiently processing orders and addressing customer inquiries across departments. You will adhere to company policies while delivering exceptional service to both new and existing customers.

The role emphasizes teamwork, strong communication, and problem solving, with responsibilities including order processing for cable, internet, voice, and mobile services, plus resolving issues with vendors to ensure