Digital Support Specialist I

Charter Communications; Charlotte (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive pay and benefits package

Support for employee well-being

Equal Opportunity Employer

Job summary

Charter Communications is seeking a Digital Support Specialist in Charlotte, NC. The ideal candidate will enhance sales by managing customer inquiries and processing orders efficiently. The role requires strong sales strategies, experience in a customer service environment, and excellent multitasking abilities.

Qualified applicants should have at least a High School Diploma and 2+ years of related experience. Comprehensive benefits are offered to support employees in their career growth.

Qualifications

• 2+ years of experience in sales or customer service.
• Strong communication skills for understanding customer needs.
• Proficient in problem-solving in a fast-paced environment.

Responsibilities

• Enhancing sales by efficiently handling orders and inquiries.
• Collaborating across departments to promote products and services.
• Addressing order issues with various vendors.

Skills

Fluent in English

Organizational skills

Multitasking capabilities

Problem resolution skills

Sound judgment

Task prioritization

Comfortable with prolonged sitting

Computer usage

Education

High School Diploma or Equivalent

Job description

United States, North Carolina, Charlotte

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you excited about helping people with their digital interactions? Join our team as a Digital Support Specialist, where you'll enhance sales by efficiently handling orders and customer inquiries. You'll collaborate across departments to promote our products and services, adhering to company policies to support growth through exceptional service.

What our Digital Support Specialist Enjoy Most About the Role

• Employing sales strategies to enhance product and service offerings and sharing successful techniques with colleagues.
• Contributing to the enhancement of customer satisfaction and retention.
• Processing orders for cable, internet, voice, and mobile services efficiently with new customers and partners.
• Addressing order issues across various vendors to optimize the delivery of our digital products.

Working Conditions

• Office environment with variable hours; may include weekends, holidays, and split days off.

Required Qualifications

Education

• High School Diploma or Equivalent

Experience

• +2 years of experience in sales or customer service.

Skills & Abilities

• Fluent in English, with strong reading, writing, and speaking skills.
• Excellent organizational and multitasking capabilities.
• Ability to work both independently and collaboratively.
• Effective problem resolution skills for customer complaints.
• Demonstrate sound judgment in job performance.
• Prioritize tasks efficiently.
• Comfortable with prolonged periods of sitting and handling numerous calls.
• Proficient in computer usage and various software applications.

Preferred Qualifications

• Experience with consultative sales techniques, including needs analysis and closing.
• Strong problem-solving skills and ability to thrive in fast-paced settings.
• Effective communication skills to understand caller needs and provide solutions.
• Familiarity with cable/telephony products and services.
• Knowledge of Cable, Internet, Voice, and Mobile industries.
• Understanding of product information, packaging, pricing, and promotions.

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.