Digital Support Specialist I: Sales & Customer Care

Charter Communications; Fort Mill (SC); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Benefits package

Job summary

Charter Communications in Fort Mill, South Carolina, is seeking a Digital Support Specialist to help customers with their digital services. You will process orders, answer questions, and promote Spectrum Internet, TV, Mobile and Voice offerings while following company policies.

The role requires at least two years in sales or customer service, fluency in English, strong multitasking, and the ability to work weekends or holidays as needed.

Qualifications

• High School Diploma or Equivalent required.
• +2 years in sales or customer service.
• Fluent in English with strong written and spoken communication.

Responsibilities

• Process orders for cable, internet, voice, and mobile services.
• Handle customer inquiries and collaborate across departments.
• Promote products and services in line with policies.
• Resolve order issues across vendors to ensure timely delivery.

Skills

English proficiency

Organizational skills

Multitasking

Independent & collaborative work

Problem resolution

Judgment & discretion

Prioritization

Call center experience

Education

High School Diploma or Equivalent

Job description

Charter Communications in Fort Mill, South Carolina, is seeking a Digital Support Specialist to help customers with their digital services. You will process orders, answer questions, and promote Spectrum Internet, TV, Mobile and Voice offerings while following company policies.

The role requires at least two years in sales or customer service, fluency in English, strong multitasking, and the ability to work weekends or holidays as needed.