Digital Support Specialist I

Spectrum; Fort Mill (SC); On-site; USD 38,000 - 52,000; Full time

Job summary

Spectrum is seeking a Digital Support Specialist in Fort Mill, SC to handle orders and inquiries, improving sales and customer satisfaction. The role involves coordinating with multiple teams to promote Spectrum products, while following company policies and procedures.

The position requires at least two years in sales or customer service, strong English communication skills, and proficiency with typical computer software. You may face variable hours including weekends.

Qualifications

• Fluent English with strong reading, writing, and speaking skills.
• 2+ years experience in sales or customer service.
• Strong organizational and multitasking abilities.
• Proficient in computer usage and various software applications.

Responsibilities

• Assist customers with digital interactions and process orders to promote sales growth.
• Collaborate across departments to ensure accurate product/service promotion.
• Resolve order issues across vendors to ensure timely delivery of digital services.
• Adhere to company policies while delivering exceptional customer service.

Skills

Fluent English

Organizational & multitasking

Independent & collaborative

Problem resolution

Computer skills & software

Education

High School Diploma or Equivalent

Tools

CRM

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you excited about helping people with their digital interactions? Join our team as a Digital Support Specialist, where you'll enhance sales by efficiently handling orders and customer inquiries. You'll collaborate across departments to promote our products and services, adhering to company policies to support growth through exceptional service.

What our Digital Support Specialist Enjoy Most About the Role

• Employing sales strategies to enhance product and service offerings and sharing successful techniques with colleagues.
• Contributing to the enhancement of customer satisfaction and retention.
• Processing orders for cable, internet, voice, and mobile services efficiently with new customers and partners.
• Addressing order issues across various vendors to optimize the delivery of our digital products.

Working Conditions

• Office environment with variable hours; may include weekends, holidays, and split days off.

Required Qualifications

Education

• High School Diploma or Equivalent

Experience

• +2 years of experience in sales or customer service.

Skills & Abilities

• Fluent in English, with strong reading, writing, and speaking skills.
• Excellent organizational and multitasking capabilities.
• Ability to work both independently and collaboratively.
• Effective problem resolution skills for customer complaints.
• Demonstrate sound judgment in job performance.
• Prioritize tasks efficiently.
• Comfortable with prolonged periods of sitting and handling numerous calls.
• Proficient in computer usage and various software applications

Preferred Qualifications

• Experience with consultative sales techniques, including needs analysis and closing.
• Strong problem-solving skills and ability to thrive in fast-paced settings.
• Effective communication skills to understand caller needs and provide solutions.
• Familiarity with cable/telephony products and services.
• Knowledge of Cable, Internet, Voice, and Mobile industries.
• Understanding of product information, packaging, pricing, and promotions.

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.