Tech Specialist I: IT Support for Call Center

Spectrum; Fort Mill (SC); On-site; USD 52,000 - 72,000; Full time

Job summary

Spectrum's Local Site IT team in Fort Mill is seeking a Technical Specialist I to troubleshoot hardware and software, manage system upgrades, and keep call center technology running smoothly. You’ll deploy and maintain PCs, monitors, and peripherals, support VoIP and Webex calling systems, and collaborate across teams to improve asset management and compliance.

The ideal candidate has 1+ year IT support experience and strong problem-solving skills.

Qualifications

• 1+ year IT experience in a fast-paced call center environment.
• Associate degree in IT or CS, or equivalent work exp.
• Ability to work locally and remotely; strong communication.
• Proficient with Windows OS and PC hardware/troubleshooting.

Responsibilities

• Troubleshoot hardware and software issues; manage system upgrades.
• Deploy and maintain PCs, monitors, and peripheral devices.
• Support VoIP and Webex calling systems.
• Collaborate with cross-functional teams to improve asset management and compliance.
• Deliver high-quality service to ensure call center agents operate effectively.

Skills

IT support

Customer service

Communication

Education

Associate Degree in Information Technology or Computer Science

Tools

Windows

Microsoft Office

VoIP

Webex

Job description

Spectrum's Local Site IT team in Fort Mill is seeking a Technical Specialist I to troubleshoot hardware and software, manage system upgrades, and keep call center technology running smoothly. You’ll deploy and maintain PCs, monitors, and peripherals, support VoIP and Webex calling systems, and collaborate across teams to improve asset management and compliance.

The ideal candidate has 1+ year IT support experience and strong problem-solving skills.