Digital Subscriber Support Specialist

Ampcus, Inc; Atlanta (GA); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Ampcus Inc. is seeking a Customer Care Agent in Atlanta, GA to deliver high-quality support to digital subscribers via phone, email, and live chat. The role requires a customer-centric mindset, excellent communication skills, and the ability to guide customers through troubleshooting.

The successful candidate will focus on resolving subscriber inquiries, promoting product usage, and enhancing customer satisfaction and long-term retention through proactive engagement and informed guidance.

Qualifications

• Excellent verbal and written communication skills.
• Proven ability to build rapport and maintain positive customer relationships.
• Strong teamwork and interpersonal skills.
• Ability to work independently and follow through.
• General troubleshooting knowledge of common platforms.

Responsabilités

• Provide timely and professional customer support via phone, email, and live chat.
• Evaluate inquiries and deliver accurate, effective solutions.
• Diagnose and troubleshoot technical and account-related issues with step-by-step guidance.
• Educate subscribers about features and services to promote engagement and retention.
• Stay informed about product features, services, and policy updates.
• Meet or exceed performance metrics for response times, resolutions, and customer satisfaction.

Connaissances

Verbal communication

Written communication

Customer service

Teamwork

Independent work

Troubleshooting

Formation

High school diploma or GED

Outils

iOS

Android

macOS

Windows

Description du poste

Ampcus Inc. is seeking a Customer Care Agent in Atlanta, GA to deliver high-quality support to digital subscribers via phone, email, and live chat. The role requires a customer-centric mindset, excellent communication skills, and the ability to guide customers through troubleshooting.

The successful candidate will focus on resolving subscriber inquiries, promoting product usage, and enhancing customer satisfaction and long-term retention through proactive engagement and informed guidance.