Subscriber Support Specialist - Tech Troubleshooter

Ampcus Inc; Atlanta (GA); Presencial; USD 34.000 - 48.000; Jornada completa

Descripción de la vacante

Ampcus Inc. is seeking a Customer Care Agent in Atlanta, GA to provide high-quality support to digital subscribers through phone, email, and live chat.

The ideal candidate will be detail-oriented and customer-centric, capable of guiding customers through troubleshooting. You will resolve inquiries, educate on subscription features, and contribute to retention by delivering clear solutions while meeting performance metrics such as response times and satisfaction scores.

Formación

• High school diploma or GED.
• 2+ years in a call center or customer-facing role.
• Fluency in spoken and written English.
• Excellent verbal and written communication and professional email etiquette.

Responsabilidades

• Provide timely, professional support via phone, email, and live chat.
• Aim for first-contact resolution and high customer satisfaction.
• Diagnose and troubleshoot account and product issues with clear steps.
• Educate subscribers on subscription features and benefits.
• Stay updated on product features and policy changes.
• Meet or exceed performance metrics for response times and resolution rates.

Conocimientos

Customer support

Communication

Teamwork

Independence

Troubleshooting

Educación

High school diploma or GED

Descripción del empleo

Ampcus Inc. is seeking a Customer Care Agent in Atlanta, GA to provide high-quality support to digital subscribers through phone, email, and live chat.

The ideal candidate will be detail-oriented and customer-centric, capable of guiding customers through troubleshooting. You will resolve inquiries, educate on subscription features, and contribute to retention by delivering clear solutions while meeting performance metrics such as response times and satisfaction scores.