Customer Care Agent

Ampcus Inc; Atlanta (GA); On-site; USD 34,000 - 48,000; Full time

Job summary

Ampcus Inc. is seeking a Customer Care Agent in Atlanta, GA to provide high-quality support to digital subscribers through phone, email, and live chat.

The ideal candidate will be detail-oriented and customer-centric, capable of guiding customers through troubleshooting. You will resolve inquiries, educate on subscription features, and contribute to retention by delivering clear solutions while meeting performance metrics such as response times and satisfaction scores.

Qualifications

• High school diploma or GED.
• 2+ years in a call center or customer-facing role.
• Fluency in spoken and written English.
• Excellent verbal and written communication and professional email etiquette.

Responsibilities

• Provide timely, professional support via phone, email, and live chat.
• Aim for first-contact resolution and high customer satisfaction.
• Diagnose and troubleshoot account and product issues with clear steps.
• Educate subscribers on subscription features and benefits.
• Stay updated on product features and policy changes.
• Meet or exceed performance metrics for response times and resolution rates.

Skills

Customer support

Communication

Teamwork

Independence

Troubleshooting

Education

High school diploma or GED

Job description

Job Title

Customer Care Agent

Location(s)

Atlanta, GA

Job Summary

We are seeking a resourceful, detail-oriented Customer Care Specialist to provide high-quality support to digital subscribers through phone, email, and live chat. The ideal candidate will have a customer-centric approach, excellent verbal and written communication skills, and the ability to identify root causes and guide customers through effective troubleshooting.

The role focuses on delivering exceptional customer experiences, resolving subscriber inquiries, supporting digital product usage, and promoting customer satisfaction and long-term retention.

Key Responsibilities

• Provide timely and professional customer support through phone, email, and live chat, emphasizing first-contact resolution and customer satisfaction.
• Evaluate customer inquiries, identify their needs, and provide accurate and effective solutions.
• Diagnose and troubleshoot technical and account-related issues, guiding customers through step-by-step resolutions.
• Educate subscribers about subscription features, benefits, and services to encourage engagement and retention.
• Stay informed about product features, services, and policy updates relevant to subscribers.
• Consistently meet or exceed performance metrics, including response times, resolution rates, quality assurance standards, and customer satisfaction scores.

Required Qualifications

• Excellent verbal and written communication skills, with strong telephone and email etiquette.
• Proven ability to build rapport and maintain positive customer relationships.
• Strong teamwork and interpersonal skills, with the ability to contribute to a collaborative work environment.
• Ability to work independently, exercise sound judgment, and demonstrate reliable follow-through.
• General troubleshooting knowledge of iOS, Android, macOS, and Windows platforms.
• Ability to apply sound judgment and deliver exceptional customer support.

Requirements

• High school diploma or GED equivalent.
• Minimum of 2 years of experience in a call center or customer-facing support role.
• Fluency in spoken and written English, with the ability to communicate professionally.
• Availability to work Monday through Friday, with occasional weekend support as required.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.