Digital Stylist - Personal Fashion Concierge

Lafayette 148 New York; New York (NY); Sur place; USD 28 000 - 34 000; Plein temps

Résumé du poste

Lafayette 148 New York is seeking a Digital Stylist to ensure product satisfaction, identify sales opportunities, and deliver exceptional customer service. This evergreen role helps us continuously build a pipeline for future opportunities on our team.

The Digital Stylist will respond to inquiries across calls, chats, and emails, maintaining product knowledge to upsell and provide a branded experience while growing the client book.

Qualifications

• Retail selling & customer service experience.
• Bachelor’s degree preferred.
• Knowledge of digital selling tools and fashion industry.

Responsabilités

• Respond promptly to high volume calls, live chats, and email inquiries.
• Actively maintain and exceed monthly sales goals and KPI’s.
• Leverage clienteling tools to acquire new customers, elevate product recommendations, and offer a branded experience.
• Maintain product knowledge to upsell the collection and make recommendations in phone consultations.
• After sale follow up correspondence – order confirmations, thank you notes and follow up.
• Troubleshoot and problem solve issues in a positive manner.
• Drive profitable sales during promotional dates (Book drops, Holiday Promotions and End of Season Sales).
• Possess an intimate knowledge of the product line each season.
• Maintain and grow individual client book.
• Process requests, handle escalated client complaints, and resolve issues.
• Monitor, track and follow up on all special orders.
• Responsible for knowledge of catalog format, understanding of garments, and creating training materials.
• Maintain existing orders (order entry, including shipping upgrades, order adjustments, shipping/billing information changes, returns and exchanges, delivery status updates, requests for tracking information and cancellations).
• Follow-up with customers regarding order issues (i.e. declined credit card transaction or out of stock items).

Connaissances

Customer service

Verbal communication

Written communication

Team player

Multi-tasking

Digital selling

Detail-oriented

Proactive problem solving

Fashion passion

Organizational skills

Listening skills

Self-motivation

Sociable personality

Microsoft Office

Zendesk knowledge

Magento Enterprise knowledge

Blue Cherry knowledge

Web PDM knowledge

Formation

Bachelor’s degree preferred

Outils

Blue Cherry

Web PDM

Zendesk

Magento Enterprise

Description du poste

Lafayette 148 New York is seeking a Digital Stylist to ensure product satisfaction, identify sales opportunities, and deliver exceptional customer service. This evergreen role helps us continuously build a pipeline for future opportunities on our team.

The Digital Stylist will respond to inquiries across calls, chats, and emails, maintaining product knowledge to upsell and provide a branded experience while growing the client book.