Digital Solutions & IT Support Specialist

ADP, Inc.; Sioux Falls (SD); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Bonus opportunities

Paid Holidays

401k Retirement Program

Volunteer time off

Free catered lunches

Employee Assistance Program

Job summary

A&B Business Solutions is seeking a Digital Solutions Specialist to support our growing portfolio of digital solutions. This role is ideal for someone who enjoys working with both technology and people, and who thrives in a collaborative, fast-paced environment.

As a Digital Solutions Specialist, you will play a key role in supporting our digital solutions lifecycle—from sales support and vendor coordination to installation, training, and ongoing customer support.

Qualifications

• Experience in the field or a related degree.
• Strong communication skills and personable demeanor.
• Ability to fix complex IT issues.
• Comfortable with multiple software applications.

Responsibilities

• Provide on-site client support for break/fix issues.
• Troubleshoot and resolve issues related to hardware, software, and network connectivity.
• Manage user accounts, permissions, and access rights.
• Support various software applications.
• Assist with the onboarding process by setting up new user accounts and configuring hardware.
• Perform regular maintenance and updates on computer systems and software.
• Document procedures, solutions, and best practices for common issues.
• Educate clients on new technologies and software applications.
• Ensure compliance with security policies and protocols

Skills

Attention to detail

Tech savviness

Software familiarity

Communication skills

Scheduling coordination

Problem solving

Education

Related discipline degree

Job description

A&B Business Solutions is seeking a Digital Solutions Specialist to support our growing portfolio of digital solutions. This role is ideal for someone who enjoys working with both technology and people, and who thrives in a collaborative, fast-paced environment.

As a Digital Solutions Specialist, you will play a key role in supporting our digital solutions lifecycle—from sales support and vendor coordination to installation, training, and ongoing customer support.