Digital Solutions Specialist

Socket.dev; Sioux Falls (SD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Health benefits

Vision and dental

Bonus opportunities

401k with partial match

Volunteer time off

Team oriented environment

Career advancement

Training

Catered lunches

Employee Assistance Program

Job summary

A&B Business Solutions is seeking a Digital Solutions Specialist to support our growing portfolio of digital solutions. This role is ideal for someone who enjoys working with both technology and people, and who thrives in a collaborative, fast-paced environment.

As a Digital Solutions Specialist, you will play a key role in supporting our digital solutions lifecycle—from sales support and vendor coordination to installation, training, and ongoing customer support.

Qualifications

• Experience in the field or a degree in a related discipline.
• Strong communication skills and a personable demeanor.
• Ability to fix complex IT issues.

Responsibilities

• Provide on-site client support for break/fix issues.
• Troubleshoot and resolve issues related to hardware, software, and network connectivity.
• Manage user accounts, permissions, and access rights.
• Support various software applications.
• Assist with the onboarding process by setting up new user accounts and configuring hardware.
• Perform regular maintenance and updates on computer systems and software.
• Document procedures, solutions, and best practices for common issues.
• Educate clients on new technologies and software applications.

Skills

Customer support

IT troubleshooting

Software installation

Networking basics

Vendor coordination

Documentation

Communication

Problem solving

Team collaboration

Education

Degree in related discipline

Job description

A&B Business Solutions has a track record of outstanding employee appreciation with an average employee tenure of over 9 years!

We pride ourselves on being manufacture certified while helping to develop strong communities and servicing businesses. We don’t take ourselves too seriously so we can enjoy the journey. Our code of honor is to always tell the truth, train harder than anyone, and to hold ourselves and each other accountable. We impact our community with paid volunteer hours and community involvement. We utilize the metaphor of an eagle, as an eagle is a fighter that protects its family and soars higher and higher to see the full vision.

One of our big focus points is our culture. We have sponsored events and activities throughout the community, catered, celebration lunches, bonus opportunities, departmental retreats, anniversary and birthday recognition. We offer flexibility and paid time off to allow our team a work/life balance. Training and continued development are part of the job at A&B. Come join our team with a great environment of being family owned.

Position Overview

A&B Business Solutions is seeking a Digital Solutions Specialist to support our growing portfolio of digital solutions. This role is ideal for someone who enjoys working with both technology and people, and who thrives in a collaborative, fast-paced environment.

As a Digital Solutions Specialist, you will play a key role in supporting our digital solutions lifecycle—from sales support and vendor coordination to installation, training, and ongoing customer support. You will also serve as a subject matter expert, helping to document and refine best practices for our digital offerings.

Major Goals and Responsibilities:

• Provide on-site client support for break/fix issues.
• Troubleshoot and resolve issues related to hardware, software, and network connectivity.
• Manage user accounts, permissions, and access rights.
• Support various software applications.
• Assist with the onboarding process by setting up new user accounts and configuring hardware.

• Perform regular maintenance and updates on computer systems and software.
• Document procedures, solutions, and best practices for common issues.
• Educate clients on new technologies and software applications.

Skills/Abilities:

• Strict attention to detail, organization, and professionalism.
• Very high technology acumen
• Comfortable with many different software applications
• Personable, honest, and trustworthy
• Full understanding of software installations, configurations and troubleshooting
• Customer Service skills.
• Ability to coordinate scheduling with clients and vendors
• Problem-solving and critical thinking.
• Ability to effectively communicate with individuals of all education and professional backgrounds, from entry-level staff to CFO/COO/CEO.

Requirements:

• Experience in the field or a degree in a related discipline.
• Strong communication skills and a personable demeanor.
• Ability to fix complex IT issues.

Benefits:

• Competitive salary
• Paid time off
• Health Benefits
• Vision & Dental Benefits
• Bonus opportunities
• Paid Holidays
• 401k Retirement Program with partial matching
• Community Involvement and paid Volunteer Time Off (40 hours per year!)
• Team-oriented environment that encourages sharing and incorporating individual ideas
• Opportunities for advancement
• Comprehensive training
• Several free catered lunches each year
• Employee Assistance Program

A&B Business is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.