Digital Service Design Intern — Shape Customer Journeys

Delta Air Lines, Inc.; Atlanta (GA); On-site; USD 28,000 - 41,000; Full time

Job summary

Delta Air Lines, Inc. is seeking a Digital Service Design Intern to support service and experience design work that helps Delta employees and customers navigate servicing experiences.

This role suits someone curious about human-centered design, research, journey mapping, and how digital experiences work together to support better service. The intern will partner with teams across Digital, Technology, and partner divisions to document experiences, organize insights, and contribute to design work

Qualifications

• Pursuing a bachelor’s degree in Design, Human-Computer Interaction, Service Design, UX, Business, Psychology, or related field.
• Interest in human-centered design, service design, UX, or customer experience.
• Strong communication and organizational skills.
• Ability to learn quickly and work collaboratively.
• Comfort using presentation, collaboration, and documentation tools.
• Is at least 18 years of age and has authorization to work in the United States.

Responsibilities

• Support service design projects focused on customer and employee servicing experiences
• Help gather and organize research, observations, and service insights
• Assist with journey maps, service blueprints, process flows, and presentation materials
• Contribute to current-state and future-state experience documentation
• Partner with designers, researchers, product teams, and cross-functional stakeholders on project work
• Help identify pain points and opportunities across people, process, technology, and communication
• Support workshops, working sessions, and team collaboration activities
• Contribute to clear storytelling through slides, summaries, and other team materials
• Learn how design decisions connect to service, technical, and business goals

Skills

Human-centered design

Communication skills

Organizational skills

Collaborative work

Presentation tools

Systemic thinking

Education

Bachelor's degree candidate

High school diploma or equivalent

Tools

Figma

Miro

Job description

Delta Air Lines, Inc. is seeking a Digital Service Design Intern to support service and experience design work that helps Delta employees and customers navigate servicing experiences.

This role suits someone curious about human-centered design, research, journey mapping, and how digital experiences work together to support better service. The intern will partner with teams across Digital, Technology, and partner divisions to document experiences, organize insights, and contribute to design work