UX & Design Research Intern — Shape Digital Journeys

Delta Air Lines; Atlanta (GA); On-site; USD 22,000 - 33,000; Part time

Job summary

Delta Air Lines is seeking a Design & Research Intern to support human-centered experiences across delta.com, the Fly Delta app, and internal tools. You will work with UX/UI designers, researchers, product managers, and engineers to design, test, and refine customer-facing and employee-facing solutions.

You will participate in user research, contribute to design explorations, and help bring concepts to life through prototyping and documentation in a dynamic digital product environment.

Qualifications

• Currently pursuing a bachelor's degree in UX/UI Design, Product Design, Human Factors, HCI, Psychology, or a related field
• Demonstrated experience translating research or design work into real-world applications (academic, professional, or applied research projects)
• Strong organizational and communication skills (written and verbal)
• Ability to manage multiple tasks, prioritize effectively, and adapt quickly
• Proficiency in Microsoft PowerPoint, Word, and Excel
• Demonstrated ability to work collaboratively in team settings
• Commitment to maintaining confidentiality and handling personal data appropriately
• Strong interpersonal skills that demonstrate the ability to work and collaborate on multi-disciplinary teams
• Embraces diverse people, perspectives, and styles
• Possesses a high school diploma, GED, or high school equivalency
• Is at least 18 years of age and has authorization to work in the United States

Responsibilities

• Design & prototyping: create user flows, wireframes, visual mockups, and interactive prototypes
• Explore design options through iterative ideation
• Apply and contribute to Delta’s design system for consistency
• User research & testing: plan, conduct, and synthesize user research sessions
• Observe user behaviors, identify patterns, and uncover insights
• Translate findings into actionable recommendations
• Collaboration & delivery: partner with multidisciplinary teams
• Participate in design reviews and incorporate feedback
• Support design documentation, including user flows and specs
• Communication & storytelling: present design concepts and research findings
• Develop artifacts that communicate direction, intent, and status

Skills

UX design basics

UI design

User research

Prototyping

Design systems

Communication

Education

Pursuing undergraduate degree in UX/UI Design / HCI / Psychology

Tools

Figma

UserZoom

User Testing

Qualtrics

Job description

Delta Air Lines is seeking a Design & Research Intern to support human-centered experiences across delta.com, the Fly Delta app, and internal tools. You will work with UX/UI designers, researchers, product managers, and engineers to design, test, and refine customer-facing and employee-facing solutions.

You will participate in user research, contribute to design explorations, and help bring concepts to life through prototyping and documentation in a dynamic digital product environment.