Intern, Digital Service Designer (Summer 2027)

Delta Air Lines, Inc.; Atlanta (GA); On-site; USD 28,000 - 41,000; Full time

Job summary

Delta Air Lines, Inc. is seeking a Digital Service Design Intern to support service and experience design work that helps Delta employees and customers navigate servicing experiences.

This role suits someone curious about human-centered design, research, journey mapping, and how digital experiences work together to support better service. The intern will partner with teams across Digital, Technology, and partner divisions to document experiences, organize insights, and contribute to design work

Qualifications

• Pursuing a bachelor’s degree in Design, Human-Computer Interaction, Service Design, UX, Business, Psychology, or related field.
• Interest in human-centered design, service design, UX, or customer experience.
• Strong communication and organizational skills.
• Ability to learn quickly and work collaboratively.
• Comfort using presentation, collaboration, and documentation tools.
• Is at least 18 years of age and has authorization to work in the United States.

Responsibilities

• Support service design projects focused on customer and employee servicing experiences
• Help gather and organize research, observations, and service insights
• Assist with journey maps, service blueprints, process flows, and presentation materials
• Contribute to current-state and future-state experience documentation
• Partner with designers, researchers, product teams, and cross-functional stakeholders on project work
• Help identify pain points and opportunities across people, process, technology, and communication
• Support workshops, working sessions, and team collaboration activities
• Contribute to clear storytelling through slides, summaries, and other team materials
• Learn how design decisions connect to service, technical, and business goals

Skills

Human-centered design

Communication skills

Organizational skills

Collaborative work

Presentation tools

Systemic thinking

Education

Bachelor's degree candidate

High school diploma or equivalent

Tools

Figma

Miro

Job description

How you'll help us Keep Climbing (overview & key responsibilities)

The Digital ServiceDesign Intern will support service and experience design work that helpsimprove how Delta employees and customers navigate servicing experiences. Thisrole is a strong fit for someone who is curious about human-centered design,research, journey mapping, and how digital experiences work together to supportbetter service.

The intern will partner with teammates across Digital, Technology, and partnerdivisions to help document experiences, organize insights, and contribute todesign work that supports the delivery of connected servicing experiences.

Key Responsibilities

• Support service design projects focused on customer and employee servicingexperiences

• Help gather and organize research, observations, and service insights

• Assist with journey maps, service blueprints, process flows, and presentationmaterials

• Contribute to current-state and future-state experience documentation

• Partner with designers, researchers, product teams, and cross-functionalstakeholders on project work

• Help identify pain points and opportunities across people, process,technology, and communication

• Support workshops, working sessions, and team collaboration activities

• Contribute to clear storytelling through slides, summaries, and other teammaterials

• Learn how design decisions connect to service, technical, and business goals

What you need to succeed (minimum qualifications)

• Currently pursuinga bachelor’s degree in Design, Human-Computer Interaction, Service Design, UX,Business, Psychology, or a related field

• Interest in human-centered design, service design, UX, or customer experience

• Strong communication and organizational skills

• Ability to learn quickly and work collaboratively with others

• Comfort using presentation, collaboration, and documentation tools

• Interest in solving problems in complex systems and service environments

• Consistently prioritizes safety and security of self, others, andpersonal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in theUnited States.

What will give you a competitive edge (preferred qualifications)

• Familiarity with journey mapping, service blueprinting, orresearch synthesis through coursework or projects

• Experience with design tools such as Figma, Miro, or similar platforms

• Interest in digital products, servicing experiences, or large-scale customerexperiences

• Interest in aviation, travel, or service-focused environments

What You’ll Gain

At Delta, our purpose is to connect people to what mattersmost. In this internship, you’ll gain exposure to how service design canimprove customer and employee servicing experiences, while learning how teamswork across Digital and Technology to solve complex service challenges.

Benefits and Perks to Help You Keep Climbing

Delta Air Lines, Inc. is an Equal Employment Opportunity / Aff… If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here