Digital Retail Experience Architect

Caterpillar Financial Services Corporation; Cary (NC); On-site; USD 128,000 - 193,000; Full time

Benefits offered by this job

Medical benefits

401(k) Savings Plan

Health Savings Account

Flexible Spending Accounts

Career Development

Incentive bonus

Disability benefits

Life Insurance

Parental leave

Tuition Reimbursement

Job summary

Caterpillar Inc. in Cary, North Carolina, seeks a Prime Digital Consultant to shape digital retail experiences for the Building Construction Products division.

You will collaborate across teams to turn needs into practical online solutions that improve the customer journey. Responsibilities include developing the digital retail strategy, documenting requirements, analyzing data, and guiding roadmap execution across regional and global teams.

Qualifications

• Bachelor's degree in Business, Marketing, Engineering, Information Systems, Digital Commerce, Product Management, or related field.
• 5+ years of experience in digital product management, customer experience, e-commerce, digital marketing, or related business transformation role.
• Experience translating customer, business, and technical requirements into digital product capabilities and roadmaps.
• Demonstrated ability to work cross-functionally with business stakeholders, software development teams, UX designers, and product owners.
• Strong analytical skills with experience leveraging customer insights, behavioral data, market trends, and performance metrics to drive decisions.
• Experience managing or influencing digital product initiatives across multiple stakeholder groups.
• Excellent written and verbal communication skills, including requirements documentation and executive-level presentations.
• Proven ability to prioritize competing demands and operate effectively in a fast-paced, matrixed environment.

Responsibilities

• Develops, maintains, and communicates the digital retail strategy, aligning to BCP priorities and growth.
• Documents capabilities and requirements with Cat Digital to support feature creation for digital retail.
• Uses engagement data to measure strategy effectiveness and pivots to new opportunities.
• Drives cross-functional stakeholder alignment and communicates project goals and roadmap.
• Analyzes market trends, user behavior, customer needs, and product performance to inform roadmap decisions.
• Monitors digital product capabilities and launches, recommending regional or global scaling.

Skills

Customer Focus

Strategic planning

Strategic thinking

Relationship Management

Influencing

Education

Bachelor's degree (Business/Marketing/Engineering/IS/Digital Commerce/Product Mgmt)

Job description

Caterpillar Inc. in Cary, North Carolina, seeks a Prime Digital Consultant to shape digital retail experiences for the Building Construction Products division.

You will collaborate across teams to turn needs into practical online solutions that improve the customer journey. Responsibilities include developing the digital retail strategy, documenting requirements, analyzing data, and guiding roadmap execution across regional and global teams.