Records Associate

RRD; Los Angeles (CA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Disability insurance

Life insurance

Parental leave

Job summary

RRD is seeking a Records Associate in Los Angeles to deliver exceptional client service in Records services, including file/database maintenance and fulfilling record requests.

You will create records, perform data entry, and ensure proper retention and confidentiality while coordinating with vendors and internal teams. This role requires strong MS Office use and the ability to lift up to 50 lbs.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years’ experience preferably in a legal, banking or large corporate environment.
• Legal records services, record-keeping, records management experience.
• Intermediate skill in MS Office (Word, Excel).
• Knowledge of records management software or legal records systems preferred.
• Ability to prioritize, meet deadlines and handle confidential documents.

Responsibilities

• Perform records services according to policies and procedures.
• Assess requests and determine correct process to manage records.
• Create new records files and enter data into the records management system.
• Locate and retrieve records; liaise with storage vendors as needed.
• Adhere to retention policies and ensure proper handling of records.
• Provide excellent customer service and maintain client relationships.
• Utilize logs/tracking software and manage workloads to meet deadlines.
• Handle up to 50 lbs regularly when moving files/boxes.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Organizational skills

Time management

Team collaboration

Education

High school diploma or equivalent

Tools

MS Office (Word, Excel)

Job description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision‑making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

Position summary

The Records Associate is responsible for delivering exceptional customer service to our clients in Records services, including, but not limited to file and database maintenance, fulfilling client record requests and general records and office duties, as needed.

Job duties

• *Perform records services work according to established policies and procedures
• *Assess job requests, identify correct process needed to create and manage records files, and ensure appropriate completion throughout task lifecycle
• *Use established standards and formats to create new records files, conduct data entry into records management database, prepare records and records boxes for off‑site storage, as necessary
• *Locate and retrieve records files, liaise with storage vendors when needed
• *Adhere to record and document retention policies, including following up on the proper return, collect, and refiling of records
• *Use customer service skills to maintain and enhance customer relationships, or otherwise complete records requests to client satisfaction
• *Demonstrate intermediate use of equipment/technology/software and hardware necessary to perform job functions
• *Utilize appropriate logs and/or tracking software for all assigned work
• *Prioritize workflow requests and meet contracted deadlines for accepting, completing, and delivering all work
• *Communicate with peers, supervisor or client on job or deadline issues

• Handle sensitive and/or confidential documents and information
• May perform Quality Assurance on work of others
• May train new staff members

• Interact with clients in person, over the phone or electronically
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost‑efficient manner
• Troubleshoot basic equipment problems
• Assist Office Services or peer teams in other service lines, as needed
• Complete other tasks and assignments as assigned by management
• Be able to lift up-to 50 lbs. on a regular basis, including but not limited to pushing carts of files and lifting boxes of files

Qualifications

• High school diploma or equivalent required. Higher level education preferred or equivalent work experience
• Minimum 2 years’ experience preferably in a legal, banking or large corporate environment
• Legal records services, record‑keeping, records management experience
• Intermediate skill in the use of MS Office software (Word, Excel)
• Knowledge of software programs for legal records services, records management or record‑keeping preferred
• Knowledge of a legal timekeeping or job tracking system is preferred
• Ability to work in a fast‑paced, team environment, working both independently and collaboratively
• Ability to prioritize work, balance projects and meet deadlines in a timely manner
• Attention to detail with good organizational skills and emphasis on accuracy and quality, even with high volume of repetitive tasks
• Ability to handle sensitive and/or confidential documents and information
• Ability to make decisions that conform to business needs and policy
• Good problem‑solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Good written and verbal communication skills, including professional telephone and email etiquette
• Must be self‑motivated with positive can‑do attitude
• Proven customer service skills are required to create, maintain and enhance customer relationships
• Must be able to interact effectively with multi‑functional and diverse backgrounds

Additional Information

The salary range for this role at the noted RRD location is $19.13-26.44 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call‑in, and/or stand‑by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

All employment offers are contingent upon the successful completion of both a pre‑employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans.

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.