Digital Product Management Lead: Next Best Action

PNC Financial Services Group, Inc.; Charlotte (NC); Presencial; USD 146 000 - 326 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits

401(k) with company match

Stock Purchase Plans

Paid time off & wellness programs

Resumo da oferta

PNC Financial Services Group, Inc. is seeking a Digital Product Management - Group Manager to lead the strategy, roadmap, delivery, and evolution of our enterprise decisioning portfolio.

You’ll own NBA capabilities and partner with Marketing, Analytics, Data Science, Technology, and LOB stakeholders to drive measurable outcomes. The role requires deep experience in decisioning, personalization, and audience targeting, with the ability to lead multiple Agile teams and deliver scalable,

Qualificações

• Bachelor's Degree or equivalent professional experience.
• 8+ years of product management experience.
• 5+ years of people leadership experience managing product managers and Agile product teams.
• Demonstrated success leading complex enterprise product portfolios.
• Strong expertise in Agile product management methodologies and operating models.
• Experience driving strategy, roadmap development, and delivery across multiple teams and platforms.
• Exceptional communication, leadership, stakeholder management, and executive influence skills.
• Strong analytical mindset with the ability to connect business outcomes to product investments.

Responsabilidades

• Own and evolve the strategic vision for enterprise decisioning and Next Best Action capabilities.
• Define multi-year roadmaps that advance personalization, audience targeting, journey orchestration, and customer engagement effectiveness.
• Drive adoption of decisioning capabilities across lines of business and channels.
• Establish success metrics tied to customer outcomes, business growth, conversion performance, and engagement.
• Lead a portfolio of Agile products supporting customer decision making, treatment selection, audience activation, and journey management.
• Balance strategic investments, technical modernization, regulatory requirements, and business priorities.
• Ensure product roadmaps align with enterprise growth objectives and customer experience strategies.
• Drive value realization through measurable product outcomes.

Conhecimentos

Product management

Leadership

Agile methodologies

Stakeholder management

Communication

Formação académica

Bachelor’s degree

Ferramentas

Pega Customer Decision Hub

Adobe Journey Orchestrator

Descrição da oferta de emprego

PNC Financial Services Group, Inc. is seeking a Digital Product Management - Group Manager to lead the strategy, roadmap, delivery, and evolution of our enterprise decisioning portfolio.

You’ll own NBA capabilities and partner with Marketing, Analytics, Data Science, Technology, and LOB stakeholders to drive measurable outcomes. The role requires deep experience in decisioning, personalization, and audience targeting, with the ability to lead multiple Agile teams and deliver scalable,