Digital Product Lead: Customer-Centric Web Experiences

PNC Financial Services Group, Inc.; Pittsburgh (Allegheny County); Presencial; USD 91 000 - 203 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical/dental/vision benefits

401(k) with match

Paid time off and holidays

Resumo da oferta

PNC Financial Services Group, Inc. seeks a Digital Product Manager Lead to guide multiple Agile teams delivering customer-facing experiences on the pnc.com website.

You will translate strategic direction into roadmaps, prioritize backlogs, and measure digital capabilities with cross‑functional partners across product, technology, design, content, analytics, marketing, risk, and lines of business. The ideal candidate combines strong digital product management experience with the ability to lead

Qualificações

• Significant experience in digital product management, product ownership, or customer-facing digital delivery.
• Demonstrated experience leading or coordinating multiple Agile teams.
• Experience developing product roadmaps and managing complex, interdependent backlogs.
• Strong understanding of Agile planning, refinement, acceptance criteria, release management, and incremental delivery.
• Ability to balance strategic thinking with disciplined attention to detail, ensuring teams have clear requirements, priorities, acceptance criteria, and success measures.

Responsabilidades

• Partner with the Product Owner to translate PNC.com strategic direction into actionable product roadmaps, priorities, and delivery plans.
• Lead product execution across multiple Agile teams, aligning backlogs, milestones, dependencies, and release plans.
• Define epics, features, business requirements, acceptance criteria, and measurable success outcomes.
• Prioritize customer experience improvements, platform modernization, defects, technical debt, regulatory needs, and operational enhancements.
• Guide the delivery of accessible, mobile-first, customer-centered digital experiences.
• Partner with architecture and engineering teams to balance customer value, speed, scalability, security, reliability, and maintainability.
• Work with analytics and optimization teams to measure performance, evaluate outcomes, and prioritize continuous improvements.
• Manage cross-team risks, dependencies, scope decisions, and stakeholder expectations.
• Support launch readiness, user acceptance testing, defect triage, documentation, training, deployment releases and post-launch monitoring.
• Provide product oversight for external vendors, aligning deliverables, timelines, dependencies, quality standards, and knowledge transfer with the Product Owner's strategic direction and PNC.com priorities.

Conhecimentos

Digital product management

Agile coordination

Stakeholder management

Product roadmaps

Cross-functional leadership

Formação académica

Bachelor's degree

Ferramentas

JavaScript

Analytics tools

Descrição da oferta de emprego

PNC Financial Services Group, Inc. seeks a Digital Product Manager Lead to guide multiple Agile teams delivering customer-facing experiences on the pnc.com website.

You will translate strategic direction into roadmaps, prioritize backlogs, and measure digital capabilities with cross‑functional partners across product, technology, design, content, analytics, marketing, risk, and lines of business. The ideal candidate combines strong digital product management experience with the ability to lead