Digital Product Lead: Agile, Cross‑Team Web Experience

PNC Financial Services Group; Philadelphia (Philadelphia County); On-site; USD 91,000 - 203,000; Full time

Benefits offered by this job

Medical plan

Dental & vision

401(k) plan

Life insurance

Disability coverage

Educational assistance

Wellness program

Paid time off

Job summary

PNC seeks a Digital Product Manager Lead to guide multiple Agile teams delivering customer-facing experiences on the pnc.com site. This role translates strategy into roadmaps, prioritizes backlogs, and coordinates cross-functional partners across marketing, technology, design, analytics, and risk.

The ideal candidate combines strong digital product management with the ability to lead complex, cross-team delivery in a large, regulated organization.

Qualifications

• Significant experience in digital product management, product ownership, or customer-facing digital delivery.
• Demonstrated experience leading or coordinating multiple Agile teams.
• Experience developing product roadmaps and managing complex, interdependent backlogs.
• Strong understanding of Agile planning, refinement, acceptance criteria, release management, and incremental delivery.
• Ability to balance strategic thinking with disciplined attention to detail, ensuring teams have clear requirements, priorities, acceptance criteria, and success measures.
• Strong stakeholder management, facilitation, analytical, and executive communication skills.
• Experience working in a complex, matrixed, or regulated organization.

Responsibilities

• Translate strategic direction into actionable product roadmaps, priorities, and delivery plans.
• Lead product execution across multiple Agile teams, aligning backlogs, milestones, dependencies, and release plans.
• Define epics, features, business requirements, acceptance criteria, and measurable success outcomes.
• Prioritize customer experience improvements, platform modernization, defects, technical debt, regulatory needs, and operational enhancements.
• Guide the delivery of accessible, mobile-first, customer-centered digital experiences.
• Balance customer value, speed, security, reliability, and maintainability with architecture and engineering teams.
• Measure performance with analytics teams, evaluate outcomes, and prioritize improvements.
• Manage cross-team risks, dependencies, scope decisions, and stakeholder expectations.
• Support launch readiness, UAT, defect triage, documentation, training, deployment releases and post-launch monitoring.
• Provide product oversight for external vendors aligned with strategic direction.

Skills

Digital product management

Agile leadership

Roadmapping

Backlog management

Stakeholder management

Analytical skills

Executive communication

Regulated environment

Agile Web Development

Data Visualization

Wireframing

JavaScript

IT Architecture

Education

Bachelor's degree

Tools

JavaScript

BRD

Data Visualization

Wireframing

IT Architecture

Job description

PNC seeks a Digital Product Manager Lead to guide multiple Agile teams delivering customer-facing experiences on the pnc.com site. This role translates strategy into roadmaps, prioritizes backlogs, and coordinates cross-functional partners across marketing, technology, design, analytics, and risk.

The ideal candidate combines strong digital product management with the ability to lead complex, cross-team delivery in a large, regulated organization.