Digital Print Field Service Engineer

Kforce Inc; Charlotte (NC); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled Digital Print Field Service Engineer to join their dynamic team in Charlotte. This role involves providing top-notch on-site support to clients, showcasing your expertise in diagnosing and repairing printing equipment. You will have the opportunity to work collaboratively with internal teams while managing service calls and maintaining customer relationships. With a focus on innovation and quality, this position offers a chance to excel in a fast-paced environment, ensuring operational excellence and customer satisfaction. If you are passionate about technology and customer service, this role could be your next career move.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Life Insurance

Disability Insurance

Paid Time Off

Qualifications

• Bachelor's degree in Engineering or 5+ years in Field Service Engineering.
• Strong communication and mechanical skills are essential.

Responsibilities

• Support key customers as an on-site Field Service Engineer.
• Diagnose and repair electrical and mechanical issues efficiently.

Skills

Verbal Communication

Written Communication

Microsoft Office

Mechanical Skills

Electrical Skills

Problem-Solving

Education

Bachelor's degree in Electrical, Mechanical or Engineering

5+ years of experience as a Field Service Engineer

Tools

CRM System

RIP Software

Photoshop

i1 Profiler

Job description

3 days ago Be among the first 25 applicants

This range is provided by Kforce Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$28.00/hr - $32.00/hr

Responsibilities

Kforce has a client that is seeking a Digital Print Field Service Engineer in Charlotte, NC. Key Duties and Responsibilities:

• Digital Print Field Service Engineer will support key customer in-person as an on-site based Field Service Engineer
• Enter service calls in a timely and efficient manner and effectively manage backlog using CRM system
• Professionally present and demonstrate each piece of equipment to clients, staff, and others
• Effectively install and train on equipment from printing to maintenance and special applications
• Diagnose and repair electrical and mechanical malfunctions to ensure operational standards
• Rebuild, refurbish and update equipment as needed
• Understand the application of all chemicals and inks for purposes of functional use in all machines
• Maintain an inventory of onsite spare parts to be managed and cycle-counted regularly
• As a Digital Print Field Service Engineer, you will communicate potential sales opportunities
• Share issues and best practices with other Field Service Engineers and supporting staff and actively participate in required support organization meetings
• Assist other customers via telephone and in-person to diagnose and repair
• Occasionally perform detailed mechanical, electrical and maintenance service at other customer sites
  
  

Requirements

• Bachelor's degree in Electrical, Mechanical or Engineering degree from an Accredited Institute or 5+ years of experience as a Field Service Engineer servicing electrical/mechanical/printers
• Excellent verbal, written, presentation & communication skills
• Strong computer skills with proficiencies in Microsoft Office software
• Valid Passport and Driver's License (travel insurance is provided)
• Able to read and understand blueprints and schematic drawings
• Ability to bend, stoop, crawl, grab, and work within confined spaces and lift 50 pounds unassisted along with moving up to 1000 pounds with mechanical aids
• Able to work non-standard work weeks with potential for overtime
• Ability to work collaboratively and individually with internal and external teams, work with minimal supervision and in high-pressure environments
  
  

Preferred

• Previous experience with inkjet printers is preferred
• Knowledge of RIP (Raster image processor) and Photoshop Applications
• Knowledge and practice of lean manufacturing/Six Sigma or similar
• Proficiency in color management and related software (i1 Profiler)
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Information Services, IT Services and IT Consulting, and Wireless Services

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