Field Service Engineer

Energy Consulting group; Grand Rapids (MI); Remote; USD 50,000 - 90,000; Full time

Job summary

An innovative organization is seeking a dedicated Field Service Engineer to support customers across the Americas. This role involves installing and maintaining advanced additive manufacturing machines, ensuring optimal performance and customer satisfaction. With a strong emphasis on problem-solving and effective communication, you will work independently and collaboratively to tackle complex issues. If you're passionate about technology and customer service, this position offers a dynamic environment where your contributions will significantly impact the industry. Join a forward-thinking team and help shape the future of 3D printing solutions.

Qualifications

• 2 years technical experience or 5 years field service experience required.
• Proficiency in troubleshooting at subsystem and system levels.

Responsibilities

• Install, perform preventive maintenance, and repair on manufacturing machines.
• Document all work performed using computer-based service reporting procedures.

Skills

Troubleshooting

Customer Service Skills

Mechanical Skills

Electrical Skills

Communication Skills

Education

B.Sc. in Engineering

Associates Degree

High School Diploma

Job description

Job Description Summary

Colibrium Additive is a leading global 3D printing solutions innovator. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a better world.

Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction, and maintaining all equipment models specific to a modality or modalities in the Americas Region.

Job Description

This is a Field Service Role supporting customers throughout parts of the US, Central and South America as needed. This position will be based out of West Chester, Ohio USA. Travel expectations are 100% (Road Warrior). The Field Service Engineer will work on a team or individually, to install, perform preventive maintenance, and repair on Colibrium additive manufacturing machines. These activities contribute to customer's production machines operating at peak performance, producing quality parts, meeting production schedules, and meeting or exceeding quality & industry standards.

Roles and Responsibilities:

• The Field Service Engineer will work on a team or individually, to install, perform preventive maintenance, and repair.

• Perform total system level troubleshooting on complex multi-symptom problems.

• Work with Service and Additive engineering teams to resolve complicated mechanical, electrical, electronic, and /or process problems for customer machines.

• Help in all areas of site preparation (coordination of labor and materials) with minimal supervision.

• Document all work performed using computer-based service reporting procedures.

• Maintain effective quality systems and programs according to the GE Aerospace Service Quality Policy Statement.

• Responsibly complete all administration tasks on time (e.g., ensure timely completion of Service Bulletins and PMs inspections documentation for assigned accounts).

• Maintain daily interface with Customer technicians on equipment status issues, to ensure satisfaction of primary customers.

Required qualifications:

• B.Sc. Engineering / Associates degree and 2 years technical experience, or a High School Diploma and 5 years field service or electrical / mechanic technician experience.

• Willingness to travel domestically and internationally for extended periods of time with a 100% travel expectation.

• Willingness to work Weekends and Holidays as needed.

• Proficiency to logically troubleshoot at subsystem and system level, using identifiable problem-solving techniques.

• Shows Initiative, high standards, motivation and outside of the box thinking.

• Demonstrated ability to work well with limited direction and information.

• Demonstrated ongoing effort to maintain knowledge of current technology.

• Excellent communication skills, listening skills, and interpersonal skills.

• Strong customer skills and deals tactfully and effectively with differences of opinion (e.g., influences rather than directs).

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is anEqual Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

#LI-Remote - This is a remote position