Field Service Engineer - Remote /Mountain Region

Sartorius North America; Hyde Park Township (IL); Remote; USD 75,000 - 100,000; Full time

Job summary

An established industry player is looking for a proactive Field Service Engineer to join their dynamic team. This role offers a unique opportunity to provide exceptional customer care while working in a fast-paced environment that values innovative thinking. You will be responsible for delivering technical support, performing installations, and ensuring the smooth operation of Bio Analytics instruments. With a focus on work-life balance and professional development, this position allows you to make a real impact while advancing your career in the Bio-Pharmaceutical field. If you are ready to take on challenges and grow in a collaborative culture, this opportunity is for you.

Benefits

Paid Vacation

Sick Leave

Flexible Schedules

Health Insurance

Dental Insurance

Vision Insurance

401k with Company Match

Wellness Programs

Professional Development Programs

Qualifications

• 5+ years of field service experience in the Bio-Pharmaceutical industry.
• Strong troubleshooting and servicing skills in mechanical, electrical, and IT areas.

Responsibilities

• Provide exceptional customer care and technical support.
• Perform field service, calibration, and installation of mechanical systems.

Skills

Troubleshooting

Technical Support

Customer Care

Mechanical Skills

Electrical Skills

IT Skills

Education

Associate's Degree or Engineering Certifications

Bachelor's Degree in Engineering

Tools

MS Office

Bio Analytics Instruments

Mobile Tools and Applications

Job description

Sartorius is seeking a Field Service Engineer to join the team serving the Mountain and Mid-West regions. The Mountain region includes Colorado, Utah, Arizona, New Mexico, Montana, and Idaho. The Mid-west region includes Missouri, Kansas, Oklahoma, and Nebraska. This is an excellent opportunity for self-starters, proactive and energetic candidates who want to contribute ideas, innovative thinking, and tireless actions. We offer an outstanding work-life balance in an intense, challenging, and fast-paced environment. Your work will have a real-world impact and support your career goals.

Note: The ideal candidate will reside in Denver, Colorado.

What you will accomplish:

1. Provide exceptional customer care and build positive relationships.
2. Offer technical support during issues.
3. Coordinate workflow to minimize unnecessary travel and travel to customer sites by ground, train, and air as needed.
4. Train customers on the use and operation of Bio Analytics instruments.
5. Perform field service, calibration, installation of mechanical systems, preventative maintenance, and sterilizations.
6. Resolve IT issues related to Bio Analytics system installations, perform software updates/upgrades.
7. Draft documentation of processes and procedures.
8. Keep accurate records of parts and service reports, and prepare customer estimates.
9. Identify and pass along leads to the sales manager.
10. Lift items weighing up to 35 Kg.
11. Support other duties as assigned.
12. Travel up to 50-75% overnight to support field activities.

What will convince us:

1. Associates degree or engineering certifications, or a minimum of 5 years of field service experience.
2. At least 3 years of field service experience in the Bio-Pharmaceutical industry.
3. Ability to travel to various states listed.
4. Strong troubleshooting, testing, repairing, and servicing skills in mechanical, electrical, and IT areas.
5. Valid Driver's License.
6. Lift items up to 35 Kg.

We Value:

1. Bachelor's degree in related engineering fields.
2. Familiarity with mobile tools and applications.
3. Excellent driving record.
4. Proficiency in MS Office applications.
5. Alignment with core values: Sustainability, Openness, Enjoyment.

Compensation and Benefits:

Base salary ranges from $75,000 to $100,000 depending on experience, plus bonus and car allowance.

What we offer:

• Personal and professional development programs.
• Work-life balance benefits including paid vacation, sick leave, holidays, and flexible schedules.
• Comprehensive onboarding and a welcoming, collaborative culture.
• Health & well-being support including medical, dental, vision, and wellness programs.
• Modern working environment with advanced technology.
• Retirement savings plan (401k with company match).
• Flexible spending accounts and company-paid benefits.

We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, or national origin. For accommodations related to disabilities, contact [e-mail] or call [phone] ext 8330.