Digital Platform & Analytics Specialist

Wayne State University; Buffalo (NY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Well-being benefits

Career development resources

Job summary

Wayne State University is seeking a Digital Product Specialist in Buffalo, NY, to enhance digital experiences through support and development of user-facing platforms. This hybrid role involves operations support for content management systems and training material development.

The ideal candidate possesses a Bachelor’s degree and a minimum of two years in customer service or digital platform support, with strong communication and organizational skills. Join us to improve the university's digital communications.

Qualifications

• 2+ years of experience in customer service or digital platform support.
• Strong written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple tasks.

Responsibilities

• Provide platform operations support for UB’s content management system.
• Develop training materials and user communications.
• Support accessibility and analytics reporting.
• Collaborate with stakeholders for quality monitoring.
• Produce and maintain analytics reports for digital platforms.

Skills

Customer service

Digital platform support

Written communication

Organizational skills

Education

Bachelor’s degree

Tools

Content management systems

Analytics tools

Accessibility tools

Job description

Wayne State University is seeking a Digital Product Specialist in Buffalo, NY, to enhance digital experiences through support and development of user-facing platforms. This hybrid role involves operations support for content management systems and training material development.

The ideal candidate possesses a Bachelor’s degree and a minimum of two years in customer service or digital platform support, with strong communication and organizational skills. Join us to improve the university's digital communications.