Digital Product Specialist for Campus Communications Tools

Austin Community College; Buffalo (NY); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Comprehensive benefits package

Job summary

Austin Community College is seeking a Digital Product Specialist for University Communications in Buffalo, NY. This role focuses on supporting digital tools that enhance the university's web presence and improve user experience.

The ideal candidate will have a Bachelor’s degree and experience in digital support, with strong communication skills to document complex information clearly. The position offers a hybrid work model and the opportunity to contribute to impactful projects.

Qualifications

• 2+ years of experience in customer service and/or digital platform support.
• Knowledge of digital platforms such as content management systems.
• Ability to clearly document and communicate complex information.

Responsibilities

• Provide platform operations support and triage help requests.
• Develop training materials and user communications.
• Support analytics reporting and quality monitoring.

Skills

Customer service

Digital platform support

Written and verbal communication

Organizational skills

Education

Bachelor’s degree

Tools

Content management systems

Analytics tools

Accessibility tools

Job description

Austin Community College is seeking a Digital Product Specialist for University Communications in Buffalo, NY. This role focuses on supporting digital tools that enhance the university's web presence and improve user experience.

The ideal candidate will have a Bachelor’s degree and experience in digital support, with strong communication skills to document complex information clearly. The position offers a hybrid work model and the opportunity to contribute to impactful projects.