P260113 – Digital Product Specialist – University Communications

Austincc; Buffalo (NY); Híbrido; USD 60.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Comprehensive benefits package

Descripción de la vacante

Austin Community College is seeking a Digital Product Specialist for University Communications in Buffalo, NY. This role focuses on supporting digital tools that enhance the university's web presence and improve user experience.

The ideal candidate will have a Bachelor’s degree and experience in digital support, with strong communication skills to document complex information clearly. The position offers a hybrid work model and the opportunity to contribute to impactful projects.

Formación

• 2+ years of experience in customer service and/or digital platform support.
• Knowledge of digital platforms such as content management systems.
• Ability to clearly document and communicate complex information.

Responsabilidades

• Provide platform operations support and triage help requests.
• Develop training materials and user communications.
• Support analytics reporting and quality monitoring.

Conocimientos

Customer service

Digital platform support

Written and verbal communication

Organizational skills

Educación

Bachelor’s degree

Herramientas

Content management systems

Analytics tools

Accessibility tools

Descripción del empleo

P260113 - Digital Product Specialist - University Communications

P260113 - Digital Product Specialist - University Communications

Posting Number

P260113

Position Summary:

Behind every effective digital experience is a set of tools, systems, and processes that make it all work. University Communications at the University at Buffalo (UB) has an exciting opportunity for a Digital Product Specialist who takes pride in making digital platforms work better for the people who rely on them every day. In this role, you’ll help keep UB’s enterprise web and digital communication tools running smoothly, support users across campus, and improve how the university documents, measures, and optimizes digital experiences. If you are detail-oriented, service-minded, and energized by the intersection of content, technology, and continuous improvement, this is a great opportunity to contribute to the systems that power UB’s digital presence.

This is an on-campus position with the option for a hybrid work modality, subject to university policy.

Position Overview

University Communications (UC) provides strategic leadership for UB’s communications and marketing, including news media relations, brand management, creative design, and digital strategy. Within this framework, the Digital Product Specialist supports enterprise platforms and services that help UC and campus users publish, maintain, measure, and improve UB’s digital experiences.

Reporting to the Digital Products and User Experience Manager, the Digital Product Specialist contributes to scalable support models by providing platform operations support, help ticket triage, training and documentation services, analytics enablement, and continuous quality monitoring. The role collaborates closely with colleagues within UC and partners across campus to help ensure digital communication tools are usable, reliable, and well supported.

Key responsibilities include:

• Providing platform operations support and help request triage for UB’s content management system (UBCMS) and other UC-supported enterprise digital tools.
• Developing and maintaining training materials, documentation, and user communications that support scalable adoption and effective use of institutional enterprise platforms.
• Providing support for designated crisis communication tools, processes, and readiness activities.
• Supporting accessibility, search, and quality monitoring through recurring checks, reporting, and coordination with stakeholders.
• Producing and maintaining analytics reports and dashboards, and supporting consistent measurement practices for the university’s digital platforms.

About University Communications

Under the Vice President for Communications, the Division of University Communications (UC) is responsible for providing strategic leadership for institutional communications initiatives and practices, including internal communications, issues management, marketing and branding, trademarks and licensing, visual and editorial storytelling, crisis communications, and media relations for the University at Buffalo. UC is highly visible, and its communications products are the public face of the university for many audiences. University Communications’ activities are closely aligned with the strategic priorities and mission of the university and are focused on five primary objectives:

• Strengthen and amplify UB’s global reputation as one of the nation’s leading public research universities, increasing awareness and understanding of that distinction among key audiences.
• Build pride, affinity, and engagement within the university community in support of UB’s leadership priorities.
• Protect and safeguard UB’s reputation and operational continuity through proactive issues management and effective crisis communications.
• Increase awareness and consideration among prospective students and families by positioning UB as an exceptional choice for talented students seeking opportunity at a leading public research university.
• Promote a welcoming, inclusive, and supportive university culture and environment.

• Our benefits , where we prioritize your well-being and success to enhance every aspect of your life.

University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.

Minimum Qualifications:

Education:

• Bachelor’s degree with two (2) years of progressively responsible full-time experience in a professional environment providing customer service and/or digital platform support; or an equivalent combination of education and professional experience.

Experience:

• Working knowledge of digital platforms such as content management systems, analytics and measurement tools, search tools, and/or accessibility tools.
• Demonstrated advanced written and verbal communication skills and the ability to document and communicate complex information clearly to non-technical audiences.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.

Preferred Qualifications:

• Experience supporting a large, complex content management system (CMS) or comparable enterprise digital platform.
• Experience developing scalable documentation and training resources for diverse user audiences.
• Familiarity with analytics and reporting tools (e.g., GA4, Looker Studio) and measurement/tagging workflows (e.g., Google Tag Manager).
• Working knowledge of digital accessibility standards and/or experience using accessibility monitoring tools (e.g., Siteimprove or Deque University’s Axe tools).
• Experience supporting enterprise-scale digital platforms in higher education or similarly complex environments.

Physical Qualifications:

FTE: 1.0

University at Buffalo is an affirmative action/equal opportunity employer and in keeping with our commitment, encourages women, minorities, persons with disabilities and veterans to apply.