Digital Payments Operations Specialist – Hybrid

Greenfield Savings Bank; Greenfield (MA); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Greenfield Savings Bank is seeking a detail-oriented operations professional to perform daily ACH processing, support ATM and debit card operations, and administer digital banking services. The role emphasizes accuracy, risk awareness, and delivering exceptional customer service in a hybrid onsite setting.

Ideal candidates have 3-5 years in teller/customer service, familiarity with Fiserv systems, and strong computer skills.

Qualifications

• Accuracy and attention to detail.
• 3-5 years of Teller/Customer Service experience.
• Experience with Microsoft Word/Excel/Outlook.
• Basic accounting knowledge.
• Experience with Fiserv applications preferred.
• Relevant GSBU or external training courses on covered topics.
• Ability to identify and mitigate operational risk.

Responsibilities

• Perform daily ACH processing, balancing, reporting, exceptions, returns, disputes, reclamations, and specialized ACH transactions.
• Support ATM and debit card operations, including card issuance, maintenance, deposit reviews, and limit increases.
• Monitor electronic transactions for potential fraud and maintain card fraud prevention and transaction-blocking systems.
• Research and process Regulation E and non-Regulation E disputes involving ACH, ATM, debit card, and electronic banking transactions.
• Administer digital banking services, including online banking, mobile banking, mobile deposit, bill payment, electronic transfers, eStatements, and Zelle.
• Perform daily reconciliation, reporting, exception monitoring, and quality-control reviews across electronic payment channels.
• Process customer and account maintenance requests associated with electronic banking products and services.
• Ensure regulatory compliance, payment network requirements, and bank policies and procedures.
• Research and resolve complex transaction discrepancies and system issues impacting customers.
• Provide operational guidance and support to branches, internal departments, and customers.
• Maintain records to support regulatory compliance, audits, risk management, and internal controls.
• Identify processing issues and opportunities to improve efficiencies, controls, and customer experience.
• Act as backup SME for other Digital functions.
• Initiate, follow, and complete workflows within CRM and eSign programs.
• Backup for various Deposit Operations staff.
• Perform other duties as requested by supervisors.

Skills

Accuracy and attention to detail

Teller/Customer service experience

MS Word/Excel/Outlook

Basic accounting knowledge

Fiserv applications

GSB training courses

Operational risk awareness

Job description

Greenfield Savings Bank is seeking a detail-oriented operations professional to perform daily ACH processing, support ATM and debit card operations, and administer digital banking services. The role emphasizes accuracy, risk awareness, and delivering exceptional customer service in a hybrid onsite setting.

Ideal candidates have 3-5 years in teller/customer service, familiarity with Fiserv systems, and strong computer skills.