Digital Operations & Reliability Leader

Project Management Institute, Inc.; Northern (KY); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Skill development opportunities

Global network

Flexible work options

Bonus opportunities

Job summary

Project Management Institute, Inc. seeks a Manager, Digital Operations & Reliability to lead production operations, application support, monitoring, and incident management while ensuring health, availability, performance and security of core digital services.

You will collaborate with Engineering, Product, DevOps, Infrastructure and Security to drive observability-led practices, automation, and AI-assisted workflows for continuous improvement.

Qualifications

• Experience leading enterprise-scale, cloud-based digital services.
• Strong background in incident response, problem management and RCA.
• Knowledge of monitoring, logs, metrics, traces, and dashboards.

Responsibilities

• Provide technical and people leadership for production operations, app support, monitoring, incident and change management.
• Ensure day-to-day health, availability, performance, security and readiness of critical digital services.
• Collaborate across Engineering, Product, DevOps, Infrastructure and Security to drive reliability.

Skills

Cloud-scale applications

Incident management

Observability & monitoring

SRE & ITIL practices

Automation & AI Ops

Leadership & people management

Stakeholder collaboration

Communication skills

Tools

Datadog

Azure Monitor

Job description

Project Management Institute, Inc. seeks a Manager, Digital Operations & Reliability to lead production operations, application support, monitoring, and incident management while ensuring health, availability, performance and security of core digital services.

You will collaborate with Engineering, Product, DevOps, Infrastructure and Security to drive observability-led practices, automation, and AI-assisted workflows for continuous improvement.