Manager, Digital Operations & Reliability

PMI (Project Management Institute); Springton Pointe Woods (PA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Compensation based on location

Skill development opportunities

Global network access

Flexible work options

Award and bonus opportunities

Job summary

PMI (Project Management Institute) is seeking a leader to oversee production operations, application support, monitoring, incident management, and service reliability for digital services. You will work across Engineering, Product, DevOps, Infrastructure, Security and business teams to drive observability-led practices, automation, and AI-assisted workflows to reduce risk and improve customer experiences.

The role requires strong leadership, cloud experience, ITIL/SRE knowledge, and the ability

Qualifications

• Experience leading major incident response and problem management.
• Deep knowledge of monitoring, observability, logs, metrics, traces, and dashboards.
• Proficiency with Datadog and Azure Monitor.
• Understanding of SRE and ITIL practices.
• Ability to influence across Product, Engineering, DevOps, Infrastructure, Architecture, Security and stakeholders.
• Strong written, verbal, and presentation skills.
• Demonstrated people leadership and talent development capabilities.

Responsibilities

• Provide technical and people leadership for production operations, application support, monitoring, incident management, change management, and service reliability.
• Ensure day-to-day health, availability, performance, security, and operational readiness of critical digital services.
• Drive observability-led practices, automation, AI-assisted workflows, and continuous improvement to reduce service risk and accelerate recovery.

Skills

Azure Cloud

Incident management

SRE practices

ITIL practices

Observability / monitoring

Automation / AIOps

Cross-team collaboration

Communication / presentation

Leadership & coaching

Security awareness

Education

Azure certifications

ITIL certification

SRE certifications

Tools

Datadog

Azure Monitor

Job description

Are you a dreamer, innovator, thinker and a do-er who believes in contributing to something that makes difference?

Pursue your passion. Join PMI.

How You'll Make a Difference

You will provide technical and people leadership for PMI's production operations, application support, monitoring, incident management, change management, and service reliability capabilities. The role is accountable for the day-to-day health, availability, performance, security, and operational readiness of business-critical digital services. Working across Engineering, Product, DevOps, Infrastructure, Security, and business teams, the manager drives disciplined operations, observability-led practices, automation, AI-assisted workflows, and continuous improvement to reduce service risk, accelerate recovery, and improve customer and employee experiences.

What you'll bring to the role

• Experience supporting enterprise-scale, cloud-based digital applications and business-critical services, preferable in Microsoft Azure.
• Demonstrated experience leading major incident response, problem management, root cause analysis, change management, operational readiness, and continuous improvement.
• Practical knowledge of monitoring and observability capabilities, including APM, logs, metrics, traces, alerting, dashboards, and service health analytics; experience with Datadog and Azure Monitor is preferred.
• Understanding of SRE and ITIL practices, including availability, SLOs/SLAs, capacity, event management, change enablement, service transition, and reliability improvement.
• Experience applying automation, AI-assisted operations, AIOps, analytics, or workflow optimization to improve operational efficiency and service reliability.
• Working knowledge of cloud infrastructure, networking fundamentals, identity and access management, vulnerability management, disaster recovery, business continuity, and audit readiness.
• Ability to influence and collaborate across Product, Engineering, DevOps, Infrastructure, Architecture, Security, vendors, and business stakeholders.
• Strong written, verbal, analytical, and presentation skills, with the ability to translate technical issues and operational risks into clear business impact and action.
• Demonstrated people leadership, coaching, performance management, workforce planning, and talent development capabilities.
• Relevant certifications in ITIL, Microsoft Azure, SRE, cloud operations, or service management are preferred.

What you can expect from us

We value and nurture an environment of inclusivity and diversity, and a culture of communication and collaboration. Your health, safety and well-being come first, and we believe that you should have time for your work, but you should also have time for you..

Join us and you'll get:

• an excellent total package, with compensation and benefits based upon your geographic location.
• skill development opportunities, to help you grow now and into the future.
• access to a global network, to enrich your professional experience.
• flexible options to help balance work time and your time
• award and bonus opportunities.

The salary offer will be based on several factors, including the candidate's demonstrated skills, qualifications and relevant experience.

Let's help make the world work better for everyone.

Project Management Institute, Inc. is committed to providing equal employment opportunities without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable law.