Digital Operations Manager: GPS & Plug-in Apps (Medicaid)

CVS Health; Connecticut; Hybrid; USD 54,000 - 146,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Manager of Digital Operations to support day-to-day operational execution for GPS and plug-in capabilities, with a strong focus on Medicaid. The role covers ticket execution, intake governance, incident communications, testing support, and experience observations to ensure frontline needs are met efficiently.

This hands-on position is execution-focused and critical to maintaining stability and responsiveness across the platform, requiring collaboration with Product, IT,

Qualifications

• 5+ years of demonstrated problem-solving skills.
• 5+ years of experience working in application operations, production support, or digital platform support roles.
• 5+ years of organizational skills with the ability to manage intake, priorities, risks, and dependencies.
• 5+ years demonstrated strong verbal and written communication skills.
• 5+ years of experience managing cross-functional work and competing priorities.

Responsibilities

• Provide ticket support and break fix story support, working closely with Product and IT teams to ensure timely resolution.
• Own ticket oversight and trend analysis across GPS and integrated applications, identifying systemic issues and driving root-cause remediation in partnership with Product and IT.
• Support IRT communications and IRT lead, ensuring accurate updates, documentation, and stakeholder awareness during incidents.
• Execute and support testing activities including UAT, regression, and system testing for releases and enhancements.
• Validate solutions against documented use cases, operational flows, and Medicaid specific needs.
• Conduct Quantum Metric reviews and provide observations on trends, defects, and experience friction.

Skills

Problem-solving

Application operations

Organizational skills

Verbal and written communication

Cross-functional collaboration

Education

Bachelor's degree or equivalent work experience

Job description

CVS Health is seeking a Manager of Digital Operations to support day-to-day operational execution for GPS and plug-in capabilities, with a strong focus on Medicaid. The role covers ticket execution, intake governance, incident communications, testing support, and experience observations to ensure frontline needs are met efficiently.

This hands-on position is execution-focused and critical to maintaining stability and responsiveness across the platform, requiring collaboration with Product, IT,