Digital Operations Manager - GPS & Plug-In Apps

CVS Health; Pennsylvania; Hybrid; USD 54,000 - 146,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Manager of Digital Operations to lead day-to-day GPS platform support. You will own ticket execution, intake governance, incident communications, testing support, and experience observations to ensure stability and timely responses across the system.

This hands-on role requires 5+ years in application operations or digital platform support, superb communication, and a solid understanding of Medicaid.

Qualifications

• 5+ years of experience in application operations, production support, or digital platform support.
• 5+ years of demonstrated problem-solving skills.
• 5+ years of organizational skills with the ability to manage intake, priorities, risks, and dependencies.
• 5+ years demonstrated strong verbal and written communication skills
• 5+ years of experience managing cross-functional work and competing priorities.

Responsibilities

• Provide ticket support and break fix story support, working with Product and IT teams for timely resolution.
• Own ticket oversight and trend analysis across GPS and integrated applications; drive root-cause remediation with Product and IT.
• Support IRT communications and keep stakeholders informed during incidents.
• Execute and support testing activities including UAT, regression, and system testing for releases and enhancements.
• Conduct Quantum Metric reviews and escalate insights to senior leaders and Product partners.

Skills

Problem solving

Application operations

Production support

Cross-functional teamwork

Communication skills

Education

Bachelor's degree or equivalent work experience

Job description

CVS Health is seeking a Manager of Digital Operations to lead day-to-day GPS platform support. You will own ticket execution, intake governance, incident communications, testing support, and experience observations to ensure stability and timely responses across the system.

This hands-on role requires 5+ years in application operations or digital platform support, superb communication, and a solid understanding of Medicaid.