Digital Operations Manager - GPS & Plug-in Apps

CVS Health; Texas; Híbrido; USD 54.000 - 146.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision coverage

Retirement savings options

Paid time off

Descripción de la vacante

CVS Health is seeking a Manager of Digital Operations to oversee day-to-day GPS platform execution, intake governance, incident communications, and testing support. The role emphasizes Medicaid experience, ticket management, and cross-functional collaboration with Product and IT teams.

You'll analyze experience data with tools like Quantum Metric, drive root-cause remediation, and ensure stable, responsive operations.

Formación

• 5+ years solving problems in a complex operations environment.
• 5+ years in application operations, production support, or digital platform support.
• 5+ years organizing intake, priorities, risks, dependencies.
• 5+ years of strong verbal and written communication; cross-functional work.

Responsabilidades

• Ticket Execution & Intake Management: manage queues, SRs, escalation routing and governance.
• Incident Support & Communications: assist IRT, provide updates and actions.
• Testing Support: support UAT, regression and system testing for releases.
• Experience Analytics & Observations: review metrics and escalate insights to leadership.

Conocimientos

Problem solving

Application operations

Organizational skills

Verbal & written communication

Cross-functional collaboration

Educación

Bachelor's degree or equivalent work experience

Herramientas

Quantum Metric

Descripción del empleo

CVS Health is seeking a Manager of Digital Operations to oversee day-to-day GPS platform execution, intake governance, incident communications, and testing support. The role emphasizes Medicaid experience, ticket management, and cross-functional collaboration with Product and IT teams.

You'll analyze experience data with tools like Quantum Metric, drive root-cause remediation, and ensure stable, responsive operations.