Digital Operations Manager – GPS & Plug-in Apps

CVS Health; United States; Remote; USD 54,000 - 146,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Job summary

CVS Health seeks a Manager of Digital Operations to oversee day-to-day GPS platform execution, ticket intake governance, incident communications, and testing support. The role emphasizes Medicaid familiarity, operational stability, and cross-functional collaboration with Product and IT teams.

You will own ticket oversight, run trend analyses, support IRT communications, perform UAT and regression testing, and provide experience observations to leadership.

Qualifications

• 5+ years of demonstrated problem-solving skills.
• 5+ years in application operations, production support, or digital platform support roles.
• 5+ years of organizational skills to manage intake, priorities, risks, and dependencies.

Responsibilities

• Provide ticket support and break-fix story support with Product and IT.
• Act as gatekeeper for operational intake (queues, SRs, escalation routing) and prioritize by impact.
• Own ticket oversight and trend analysis across GPS and integrated apps; drive root-cause remediation.
• Support IRT communications and lead, ensuring accurate updates and stakeholder awareness during incidents.

Skills

Problem-solving

Application operations

Organizational skills

Verbal and written communication

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Tools

Quantum Metric

Job description

CVS Health seeks a Manager of Digital Operations to oversee day-to-day GPS platform execution, ticket intake governance, incident communications, and testing support. The role emphasizes Medicaid familiarity, operational stability, and cross-functional collaboration with Product and IT teams.

You will own ticket oversight, run trend analyses, support IRT communications, perform UAT and regression testing, and provide experience observations to leadership.