Digital Operations Manager, GPS & Plug-In Apps

CVSHealth; Hartford (CT); On-site; USD 54,000 - 146,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Job summary

CVS Health is hiring a Manager of Digital Operations to support GPS and plug-in capabilities, focusing on ticket execution, intake governance, incident communications, testing, and Medicaid-specific needs. The role emphasizes stability, rapid resolution, and cross-functional collaboration.

Ideal candidates have 5+ years in application operations or digital platform support, strong communication skills, and a Bachelor's degree or equivalent.

Qualifications

• Bachelor's degree or equivalent work experience is required.
• Strong problem-solving and organizational skills with cross-functional collaboration.
• Excellent verbal and written communication abilities.

Responsibilities

• Ticket Execution & Intake Management with governance and escalation.
• Incident support, communications, and remediation follow-through.
• Testing support including UAT, regression, and system testing.
• Experience analytics with observations and escalation to leaders.

Skills

Problem-solving

Communication skills

Organizational skills

Cross-functional collaboration

Verbal and written communication

Education

Bachelor's degree or equivalent work experience

Tools

Quantum Metric

Job description

CVS Health is hiring a Manager of Digital Operations to support GPS and plug-in capabilities, focusing on ticket execution, intake governance, incident communications, testing, and Medicaid-specific needs. The role emphasizes stability, rapid resolution, and cross-functional collaboration.

Ideal candidates have 5+ years in application operations or digital platform support, strong communication skills, and a Bachelor's degree or equivalent.